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Position: Office Administrator Apprentice
Job Type: Full Time
Salary: £15,600
Location: Birmingham
Employer: Emmaus UK
Application Deadline: October 1st, 2026
Summary
Join Emmaus UK as an Office Administrator Apprentice and develop valuable administration, customer service and organisational skills while supporting a charity that helps people overcome homelessness. You will provide office and team support, manage enquiries and contribute to Emmaus’ mission of helping people rebuild their lives.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
This may be subject to change and will be confirmed by the employer the salary displayed is the minimum.
Training course
Business administrator (level 3)
Hours
Monday- Friday 9am- 5pm Wednesday- College Day subject to change Remote working included
37 hours 30 minutes a week
Start date
Sunday 1 November 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Enquiries and customer service
- Act as the first point of contact for all general telephone and email enquiries, creating a professional first impression and ensuring all enquiries are passed to the correct person for further action
- Signposting service-users and potential service users to relevant support services
- Answering queries from stakeholders, including troubleshooting issues and the administration of complaints as per the Complaints procedure ensuring that complaints are recorded and dealt with in a timely manner
Office support
- Support with incoming and outgoing post and any items to be sent by courier when required
- Maintain office supplies and ensure office equipment is in full working order
- Responsible for the purchasing and provision of equipment to staff and new starters, maintaining and updating supply records accordingly
- Ensure compliance with policies and procedures in the office environment such as Health & Safety and Destruction of Confidential Waste
- Managing administrative tasks, including filing and scanning documents
Team administration support
- Providing administration support to EUK teams as required
- Provide support arranging meetings including organising venues and ordering catering and refreshments as required
- Maintaining office contacts and email distribution lists, updating the organisational chart and EUK information documents as required
- Provide administration support to HR including gaining information from new starters and updating internal systems
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH & CITY COLLEGE BIRMINGHAM
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you’ll learn
Course contents
Training schedule
You will attend our Digbeth campus one day a week to complete your off the job training
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
- Desirable qualifications
GCSE in:
- IT (grade 4/C or above)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
- Due to the nature of the role, candidates must be 18+ due to remote working.
- You will need a suitable base to work from at home to be successful
About this employer
Emmaus (pronounced em-may-us) is a movement of charities that empowers people to overcome homelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.
As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence.
Together, we are ending homelessness one person at a time.
https://emmaus.org.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible Office Administrator role at Emmaus UK or progression to any administration or customer service role
Ask a question
The contact for this apprenticeship is:
SOUTH & CITY COLLEGE BIRMINGHAM
Jade Kellegher
The reference code for this apprenticeship is VAC2000049726.
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