Operations Manager | Visa Sponsorship Available

Position: Operations Manager

Job Type: Full-time

Salary: £57,528 to £64,750 a year per annum/ pro rata

Location: Norwich

Employer: Norfolk & Suffolk Foundation NHS Trust

Employer: September 15^th, 2026

Job summary

An exciting opportunity has arisen for an experienced and motivated Operational Manager to join Norfolk and Suffolk NHS Foundation Trust.

The Operational Manager will provide strategic and operational leadership for designated services, ensuring the delivery of safe, effective, high-quality care whilst meeting performance, workforce and financial objectives. The post holder will work closely with clinical leaders, service users, carers and system partners to support service improvement, transformation and the achievement of Trust priorities.

This is an excellent opportunity for an innovative leader who is passionate about improving patient outcomes, developing teams and delivering sustainable services across mental health care pathways.

Main duties of the job

• Provide operational leadership and management for designated services.
• Lead service delivery to ensure safe, effective and responsive care.
• Monitor and improve performance against key quality, workforce and operational indicators.
• Work collaboratively with clinical leaders to drive service improvement and transformation initiatives.
• Lead and support workforce planning, recruitment, retention and staff development.
• Ensure effective management of allocated budgets and resources.
• Develop and maintain positive relationships with internal and external stakeholders.
• Lead on governance, quality improvement, risk management and patient safety initiatives.
• Contribute to business planning, service redesign and implementation of Trust objectives.
• Promote a culture of continuous improvement, learning, inclusion and staff wellbeing.

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Job description

Job responsibilities

Please refer to the attached Job Description/Person Specification for full details to support your application.

Person Specification

Qualifications

Essential

• Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level

Desirable

• Experience of managing health and social care integrated services

Skills

Essential

• A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams

Knowledge

Essential

• Knowledge of management tools, organisational systems and processes relevant to managing in an NHS organisation

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

UK Registration

Applicants must have current UK professional registration.

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