Chat and Email Support Representative

We’re looking for a friendly and customer-focused individual to join our team as a Chat and Email Support Representative! As a remote full-time admin and clerical entry-level position, you’ll be the face of Brook Services, providing top-notch support to our amazing customers through online chat and email.

Job Type: Full Time

Salary: Competitive hourly rate

Firm: Brook Services

Location: Remote

Work Schedule: Flexible shifts, including evenings or weekends if required

Language: English

Position Overview

The Chat and Email Support Representative provides prompt, accurate, and friendly assistance to customers through online chat and email. This role ensures a seamless customer experience by resolving inquiries, troubleshooting issues, and maintaining clear communication while adhering to company policies and service standards.

Key Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner.
• Provide accurate information regarding products, services, orders, and policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and actions taken in the CRM system.
• Ensure consistent and high-quality communication, representing the company professionally.
• Follow up with customers to confirm resolution and satisfaction.
• Meet key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Stay updated on company products, promotions, and policies to provide accurate information.

Required Skills and Qualifications

• Excellent written communication and typing skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with patience and professionalism.
• Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat) and email management tools.
• Ability to work independently and manage time effectively.
• High school diploma or equivalent (Associate or Bachelor’s degree preferred).

Preferred Qualifications

• Previous experience in customer support or virtual assistant roles.
• Experience with CRM systems and online support platforms.
• Bilingual or multilingual abilities are a plus.
• Ability to work flexible shifts, including evenings or weekends if required.

Work Environment

• You can work from home (remote) or office, depending on company policy.
• Collaborative, fast-paced, and supportive team environment.
• Requires reliable internet connection and a distraction-free workspace for remote roles.

Compensation

• Competitive hourly rate or salary based on experience.
• Performance-based bonuses and career growth opportunities available.

Those interested are encouraged to apply now for this recently posted opening. Apply directly on the job site

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