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We’re revolutionizing the way dental and veterinary clinics manage recurring payments, making it as easy as paying by card. Join our dynamic team as a Support Specialist and be part of our mission to transform the primary care sector!
Job Type: Full Time
Salary: Competitive salary
Firm: Tabeo Ltd.
Location: Remote (UK or GMT +/- 1)
Work Schedule: Remote, with occasional team meetings
Language: English
Tabeo Ltd. is a leading provider of patient finance and plan solutions for dental and veterinary clinics. We’re on a mission to make recurring payments as simple as paying by card, and we’re looking for a talented Support Specialist to join our Finance team.
About Us
We’re a remote-first company with a team that comes together twice a year for our ‘Team Weeks’. We’ve met in Dubai, Lisbon, London, and Athens, and we’re always looking for talented people to join our team.
We’re looking for a caring, passionate, and ambitious Customer Support Associate to join our Finance & Cards pod. As a Support Specialist, you’ll be responsible for providing timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries.
Responsibilities
- Handle simple loan-related queries and triage refund requests
- Meet SLA expectations for low-complexity finance tickets
- Communicate with empathy and write clear and concise responses
- Understand key finance terms and navigate internal tools confidently
- Track refund requests end-to-end and keep ticket notes up to date
- Recognise when cases require FCA or compliance review and escalate promptly
Benefits
- Competitive salary
- £2,000 per annual CPD package
- Full kit for home office
- Health insurance and life assurance
- Company trips
- 24 days holiday annually, plus a day off on your birthday
- Extended parental leave
- Contributing pension scheme for UK staff
Requirements
- 2+ years of prior experience in a customer support role, ideally at a fintech
- Experience with HubSpot or similar CRM/ticketing systems
- Excellent communication and writing skills
- Ability to engage with customers in any situation
- Highly organised, meticulous, and able to work on multiple projects simultaneously
Application Process & Documents Needed
To apply, you will need to submit an online application through Tabeo’s careers page, along with an updated CV. After reviewing applications, the hiring team contacts selected candidates for the next steps, which may include interviews or assessments focused on communication skills, technical understanding, and customer support experience.