Teleperformance (TP) offers an exciting opportunity for people who enjoy helping others and want to grow in a supportive, global company. This remote Customer Care Representative role is perfect for individuals who love communication, problem-solving, and making a real difference in customers’ lives. With paid training, strong benefits, and the freedom to work from home using your own device, TP creates a work environment where you can feel comfortable, confident, and motivated. At TP, every voice matters, and your career growth truly has no limits.
Firm: Teleperformance (TP)
Location: Remote
Work Schedule: Structured schedule with a variety of shifts
Language: English
Key Responsibilities
As a Customer Care Representative, you will act as the voice of the company, helping customers with professionalism, empathy, and efficiency.
- Connect with customers via phone, email, chat, and/or social media
- Resolve customer inquiries, concerns, and issues in a timely manner
- Calmly de-escalate challenging situations and provide effective solutions
- Escalate issues when necessary and appropriate
- Assist with requests for support and payment processing, when applicable
- Accurately document all customer interactions for auditing and reporting
- Provide feedback on call trends and recurring issues
- Upsell products or services when required
- Deliver a consistently positive customer experience
Key Competencies
Communication: Strong listening, verbal, and analytical skills
MCollaboration: Ability to work effectively with team members and supervisors
Process Excellence: Commitment to following procedures and quality standards
Problem Solving: Strong organizational and critical-thinking skills
Emotional Intelligence: Ability to stay focused and calm under pressure
Open-Mindedness: Receptive to feedback and evolving policies
Solution-Oriented: Proactive approach to resolving customer needs
Benefits
- Paid training
- Competitive wages
- Full benefits package (Medical, Dental, Vision, 401k, and more)
- Paid Time Off (PTO)
- Employee wellness and engagement programs
Qualifications
We’re looking for motivated, solution-oriented individuals who are committed to delivering excellent service.
- Minimum Requirements
- High School Diploma or equivalent
- At least 6 months of customer service experience
- Must be 18 years or older
- Ability to type 25 words per minute or more
- Comfortable using Windows-based desktop systems
- Ability to work scheduled shifts, including varying hours
Preferred Qualifications
- Customer service and/or sales experience
- College degree (preferred but not required)
Work-From-Home Requirements
- Personal device (desktop, laptop, or tablet) with Windows 11 or later
- Minimum 4GB RAM
- Wired Ethernet LAN connection (no Wi-Fi, satellite, VPN, or mobile hotspots)
- Internet speed:
- Download: 15 Mbps or higher
- Upload: 5 Mbps or higher
- Ping under 50ms, no packet loss
- Proof of internet speed required
- Clean, quiet, and confidential workspace