HMRC, the UK’s tax, payments, and customs authority, is seeking passionate individuals to join their Customer Service team as fully remote Customer Service Advisors. As a key member of the team, you’ll provide top-notch support to customers, resolve queries, and make a real difference in the lives of individuals and families. If you’re looking for a role with flexibility, excellent training, and a supportive team, this could be the perfect opportunity for you.
Quick Snapshot
Employment Type: Temporary
Salary: £13.91/hour
Firm: HMRC (HM Revenue & Customs)
Job Location: Remote
Work Schedule: 37 hours/week, Monday to Friday (flexible shifts: 9am-5pm or 10am-6pm)
Language Required: English
Full job description
Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied
Working as part of the Customer Service Group within HMRC, the UK’s tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.
A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference.
This role will be a remote working role; however, all applicants must be situated within an hour of an HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
The role of Customer Service Advisor:
- Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts.
- May be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
- Following guidance, updating HMRC systems and handling customer data sensitively to support the delivery of world-class customer service.
- Help and support customers with their enquiries over the telephone – giving more information, pointing them to the right guidance or escalating their enquiry.
- Seek to resolve customer queries at the first point of contact where possible.
The ideal Customer Service Advisor:
- Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels.
- A can-do attitude and a real passion for supporting people.
- Confident IT user, particularly with MS Office packages.
- Must be able to pass a DBS check and provide proof of Right to Work in the UK.
Training:
You will receive 1 week’s in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams, and although you will be working from home, you will feel part of the HMRC wider community.
Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes, and systems including telephony. You will undertake live listening throughout the training period, with the assistance of a buddy who will support you during the first couple of weeks.