Are you someone who enjoys helping people and making every conversation count? This opportunity with Senture is perfect for individuals who love delivering great customer service from the comfort of their home. As part of Senture’s talent pipeline, this role is designed for future openings and focuses on building a team of caring, reliable, and detail-oriented professionals. If you take pride in listening, solving problems, and creating positive experiences for customers, this role offers a meaningful way to grow your skills in a fast-paced, supportive environment

Firm: Senture

Location: Remote

Work Schedule: Not specified (Shift and schedule adherence required)

Language: English

Responsibilities

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Document each customers inquiry information into a database.
• Verify customers information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence.

Qualifications

• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• High School Diploma or GED

Candidates must meet the following requirements to work from home:

• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements of the program.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.

Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.