Trafilea, a leading Consumer Tech Platform, is revolutionizing the way brands grow and connect with customers. As a Customer Experience Lead, you’ll play a pivotal role in shaping the shopping experience for Trafilea’s apparel store customers, driving business decisions with valuable customer insights, and leading a team to deliver exceptional customer service. If you’re a passionate leader with a customer-centric approach, Trafilea invites you to be part of their talented global team and contribute to transformative brand growth!
Quick Snapshot
Job Type: Full-time
Salary: (USD competitive salary)
Firm: Trafilea
Location: Remote
Language: English
Work Experience Needed: 2+ years of experience in the same role, strong leadership and communication skills
Full job description
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast
- We build and scale our own brands.
- We invest in AI and automation like few others in eCom.
- We test fast, grow fast, and help you do the same.
- Be part of a dynamic, diverse, and talented global team.
- 100% Remote, USD competitive salary, paid time off, and more.
Key Responsibilities
We are looking for a Customer Experience Team Leader, a position focused on our Apparel store to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ).
Requirements
- 2+ years of experience in the same role
- Strong grasp of the English language, including spoken and written
- Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
- Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
- Continuous learning and growth mindset
- Good interpersonal & communication skills; positive work attitude
- Good analytical and problem-solving skills.
- Able to have the right follow-up and monitoring of action items and KPIs
- A responsible team player who works well with others
- Able to make good decisions independently
- Conflict Resolution and Decision-Making
- Crisis Management and
- Customer Feedback Integration
Benefits
- Wellness Rewards: Get paid to exercise and meditate! Earn benefits as you hit milestones and prioritize your physical and mental well-being.
- Family Leave: Eligible after 6 months of service, including maternity, paternity, and adoption leave.
- Training Budget: Invest in your growth with our budget for courses, conferences, events, and more!
- Health Insurance Subsidy: Get extra support to cover part of your health insurance costs, a challenge grant for remote workers.
- Technology Stipend: We’ll provide or reimburse hardware and software costs, tailored to your needs.
Application Process
Ready to drive customer experience excellence? Submit your application, including your resume and a cover letter, to join Trafilea’s innovative team!