Are you a tech-savvy problem-solver looking for a dynamic and fast-paced environment to grow with a cutting-edge email outreach platform? QuickMail is seeking a talented Support Agent to join their team and help clients succeed! With a focus on innovation, exceptional support, and technical challenges, this role is perfect for those who thrive in a merit-based environment and love solving complex technical problems.
Quick Snapshot
Employment Type: Full-time
Salary: Competitive
Firm: QuickMail
Language Required: English
Full job description
About Us
QuickMail operates in the dynamic outreach automation space (email + LinkedIn) where we constantly innovate to serve our clients.
Our mission is to help small and medium companies sell more.
We’re a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.
The Role
We’re seeking a technically-minded Support Agent who can help our clients succeed with our email outreach platform.
This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.
Core Responsibilities
Resolve technical support tickets efficiently and accurately
Help clients troubleshoot email delivery issues
Assist with platform configuration and optimization
Document solutions and maintain a knowledge base
Identify and escalate potential product issues
Provide constructive feedback for product improvements
Communicate common problems to the team
Meet or exceed daily support metrics
Required Skills & Attributes
Strong technical aptitude and problem-solving abilities
Excellent written and oral communication skills in English
Experience with technical troubleshooting
Understanding of email systems and deliverability (or strong willingness to learn)
Ability to explain technical concepts in simple terms
Self-motivated with strong time management skills
Comfortable working with APIs and technical documentation
Ability to identify patterns in technical issues
Cultural Fit
You Should:
Love solving technical problems independently
Thrive in a merit-based environment without defined career paths
Be comfortable with constant change and fast-paced environments
Welcome direct, public feedback and accountability
Be proactive in problem-solving without waiting for direction
Interview Process
1. Application form
2. Initial 30-minute Zoom interview to assess technical support capabilities & culture fit
3. A paid 24-hour practical assessment simulating actual support work
4. Two-week paid trial period with specific performance benchmark:
- Must achieve 20 accepted tickets per day
- Quality of responses will be evaluated
- Ability to solve problems independently will be assessed
What We Offer
Opportunity to make a direct impact in a growing company
Competitive salary
Merit-based growth potential
Direct access to leadership and quick decision-making
An environment that rewards proactivity and problem-solving
Chance to work with cutting-edge email outreach technology
Technical Areas You’ll Work With
Email authentication (SPF, DKIM, DMARC)
API integrations
Email deliverability concepts
Chrome extensions
Email automation workflows
CRM integrations
Note
This is not a typical support role.
We’re looking for someone who genuinely enjoys technical problem-solving and wants to grow with us.
If you prefer well-established structures or clearly defined processes, this position might not be for you.
QuickMail values giving and receiving feedback, and we prioritize performance over social harmony. We’re looking for individuals who are comfortable with direct communication and ready to contribute to our fast-paced, results-driven environment.