Are you a motivated Support Specialist looking for a dynamic and international team to grow with? Synder is seeking a Customer Support Specialist to join their Success Team and provide top-notch support to accounting professionals and business owners. With a strong background in B2B SaaS support and excellent communication skills, you’ll be the perfect fit for this role.

Quick Snapshot

Job Type: Full-Time

Salary: $1300- $1500

Firm: Synder

Location: Remote

Open to: International applicants

Work Schedule: 5 days a week from 4 pm to 12 am CET with days off on Sat & Sun

Language: Fluent English

About the Role

Department: Success Team

Employment Type: Full-Time

Minimum Experience: Mid-level

Compensation: $1300- $1500

About Synder

Synder is an accounting platform helping accounting professionals and business owners to record, reconcile and recognize online sales and subscriptions. For additional background:

Alumni of Y Combinator, a leading startup accelerator
Alumni of the AICPA accelerator program for accounting innovations
Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms
Trusted by accountants as a top integration for QuickBooks
Spotlighted as “Popular with Businesses in the United States” on the Shopify App Store
Today, almost 5,000 businesses use Synder on a daily basis
$10B+ worth of transactions were processed by the platform in 2024

What You’ll Do

Respond to customer inquiries through various channels, including email, chat, phone, and video conference
Work in a team environment with a focus on customer satisfaction
Provide installation, training, troubleshooting, and maintenance support to customers
Write user guides and actively participate in customer behavior research
Analyze customer feedback to identify potential problems and improve user experience
Manage and resolve difficult customer cases with exceptional communication skills
Display initiative, enthusiasm, and professionalism

What We Offer

Competitive compensation package
$120 monthly allowance for insurance, sports, or wellness activities
10 PTO days + 10 sick leave days annually
Fully remote setup
Supportive, collaborative team culture that values initiative and ownership

Our Hiring Process

HR Interview
Test task
Technical interview with the Hiring Team
Final interview with the Hiring Manager
Reference Check & Offer

Requirements

Fluent English, with excellent written and verbal communication skills
2+ years of experience in providing B2B SaaS support
Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat & Sun, (including possibility to work the same hours on Sat & Sun with days off on Thu & Fri every two weeks)
Excellent listening and problem-solving skills
Ability to handle complaints and difficult situations in a calm and patient manner
Proactivity, initiative, and enthusiasm for personal development
Display initiative, enthusiasm, and professionalism

Customer Support Specialist (EMEA)