Position: IT Support Apprentice
Location: London
Contract: Full Time
Salary: £16,640 a year
About the Role
We are a growing Managed Service Provider (MSP) supporting businesses across London and the UK. We are looking for a motivated IT Apprentice to join our team and begin a career in IT support. This role offers hands-on experience and the opportunity to learn from experienced engineers.
Annual wage
£16,640 a year
In line with National Minimum/Apprenticeship Wage (based on age)
Training course
Information communications technician
Hours
Monday to Friday, 8:30am – 5:30pm
40 hours a week
Duration
16 Months
Key Responsibilities
- Provide first-line IT support to clients via phone, email and remote tools
- Log and manage support tickets within the helpdesk system
- Assist with troubleshooting hardware, software and networking issues
- Support Microsoft 365 environments
- Set up and configure laptops, desktops and user accounts
- Assist senior engineers with onsite and remote support
- Maintain accurate documentation
- Deliver excellent customer service
Training & Development
- Structured apprenticeship training
- On-the-job learning
- Mentoring from experienced engineers
- Opportunity to progress into full-time role
Essential qualifications
- GCSE English (Grade C (4) or above) essential
- GCSE Maths (Grade C (4) or above) essential
Skills & Attributes
Essential:
- Strong interest in IT
- Good communication skills
- Willingness to learn
- Problem-solving ability
- Basic IT knowledge
Desirable:
- Knowledge of Windows or networking
- Any IT-related studies or certifications
Your training plan
The classroom training for the Information Communications Technician comprises 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
More training information
We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship
You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio
What We Offer
- Hands-on experience
- Career progression
- Exposure to various technologies
- Supportive team
- Overtime opportunities
Career Progression
Progression into roles such as IT Support Technician, Helpdesk Engineer, or Network Engineer.
Application Process
To apply for this role PLEASE VISIT HERE
Application Deadline
Open until filled