Do you have a sharp eye for detail and love helping clients get clear, professional support? This 100% remote Client Services Coordinator role at AFM puts you at the heart of client communication for a leading commercial collection agency. AFM is dedicated to providing exceptional debt recovery services with a professional approach. You’ll be the main day-to-day email contact for clients, supporting collectors and internal teams by handling disputes, holds, documentation, and account setup. You’ll also manage client portals, ensure data accuracy, and interact confidently with C-suite stakeholders. If you have 1–3 years of experience in collections or client services, strong written communication skills, and are organized, this role offers $35K–$50K plus benefits like health, dental, vision, 401K profit sharing, flexible PTO, life insurance, and AD&D insurance.
Quick Snapshot
Job Type: Not specified
Salary: $35,000 – $50,000 (Employer provided)
Firm: AFM
Location: 100% Remote
Work Schedule: Not specified
Language: Not specified
AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.
AFM is seeking a detail-oriented and service-driven Client Services Coordinator to support our client relationships through daily communication and administrative execution. This position serves as a primary day-to-day email contact for clients, supports collectors and internal teams, and ensure timely handling of disputes, holds, documentation, and outbound communications while maintaining a high standard of accuracy and professionalism.
Location:
- 100% Remote
Skills:
- Strong written communication skills with a professional, client-focused tone
- Excellent organizational skills and attention to detail
- Ability to manage multiple requests and deadlines in a fast-paced environment
- Working understanding of collection terminology and workflows
- Problem-solving mindset with the ability to follow defined processes
- Proficiency in Microsoft Office (outlook, excel, work) and internal collection systems.
Key Responsibilities:
- Client communication and support
- Collector support (disputes, documents, settlements, etc.)
- Client portal and account setup
- Internal coordination and data accuracy
- Pull documentation from client portal
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Flexible paid time off and holidays
- Life insurance
- AD&D insurance
- 401K profit sharing
Qualifications:
Experience handling client contract terms, fee structures, service-level expectations
1-3 years of experience in collections, client services in a collection environment
Familiarity with disputes, documentation, and account-level client requests
Experience working with client portals, CRMs, or collection software
Exceptional communication skills with the ability to interact confidently with C-suite stakeholders
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and