Are you great with details, emails, and keeping clients happy? This 100% remote Client Services Coordinator role at AFM lets you be the day-to-day link between a leading commercial collection agency and its clients. AFM provides professional debt recovery services, and you’ll support that mission by handling client communication, managing disputes, holds, and documents, and helping collectors and internal teams stay on track. You’ll set up accounts, pull documentation from client portals, and make sure everything is accurate and on time. If you have 1–3 years of experience in collections or client services, strong writing skills, and know your way around Microsoft Office and collection systems, this role offers a competitive salary of $35K–$50K plus health, dental, vision, life, AD&D insurance, 401K profit sharing, and flexible PTO.
Quick Snapshot
Job Type: Not specified
Salary: $35K – $50K; competitive salary
Firm: AFM
Location: 100% Remote
Work Schedule: Not specified
Language: Not specified
AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.
AFM is seeking a detail-oriented and service-driven Client Services Coordinator to support our client relationships through daily communication and administrative execution. This position serves as a primary day-to-day email contact for clients, supports collectors and internal teams, and ensure timely handling of disputes, holds, documentation, and outbound communications while maintaining a high standard of accuracy and professionalism.
Location:
- 100% Remote
Skills:
- Strong written communication skills with a professional, client-focused tone
- Excellent organizational skills and attention to detail
- Ability to manage multiple requests and deadlines in a fast-paced environment
- Working understanding of collection terminology and workflows
- Problem-solving mindset with the ability to follow defined processes
- Proficiency in Microsoft Office (outlook, excel, work) and internal collection systems.
Key Responsibilities:
- Client communication and support
- Collector support (disputes, documents, settlements, etc.)
- Client portal and account setup
- Internal coordination and data accuracy
- Pull documentation from client portal
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Flexible paid time off and holidays
- Life insurance
- AD&D insurance
- 401K profit sharing
Qualifications:
- 1-3 years of experience in collections, client services in a collection environment
- Familiarity with disputes, documentation, and account-level client requests
- Experience working with client portals, CRMs, or collection software
- Exceptional communication skills with the ability to interact confidently with C-suite stakeholders
- Experience handling client contract terms, fee structures, service-level expectations
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and