Client Success Manager

If you enjoy working with people, staying organized, and helping a growing business run smoothly, this opportunity may be a great fit for you. Lake State Media is looking for a friendly and detail-focused Client Success Manager to support their fast-paced real estate media operations. This role is fully remote and combines client communication, scheduling, and operational support. It’s perfect for someone who loves problem-solving, clear communication, and building strong client relationships—all while working from home.

Job Type: Part-time (with opportunity to grow into Full-time)

Salary: $30.00 – $35.00 per hour

Firm: Lake State Media

Location: Remote

Work Schedule: Monday–Friday, generally between 9:00 AM – 6:00 PM (flexibility for evenings/weekends as needed)

Language: English

Lake State Media is your premier destination for top-quality real estate media in the Metro Detroit area. We have established ourselves as the leading provider of professional photography and videography services for the real estate industry. Our team is dedicated to helping you stand out in a competitive market by delivering stunning visuals that capture the essence and unique features of your properties. Whether you need high-quality photographs, captivating videos, or innovative drone footage, we have the expertise to showcase your listings in the best possible light. Trust Lake State Media to elevate your real estate marketing with our unrivaled media services.

ROLE & RESPONSIBILITIES

• Manage all client communications via email, text, and phone while ensuring responsiveness.
• Make daily customer care calls in order to check in with and ensure clients’ satisfaction.
• Schedule photo/video shoots and manage calendars across multiple markets.
• Assist clients with service questions and light technical support, as necessary.
• Implement quality control measures to ensure product and service excellence.
• Collaborate across teams to align on client projects and operational goals.
• Provide insights and consultations on service upgrades and packages to enhance client value.
• Maintain the organization’s CRM to ensure the accuracy of client data, while offering suggestions for improvement.
• Contribute to a positive team culture through engagement, professional development, and retention initiatives.

COMPENSATION, WORK HOURS & BENEFITS

• Pay will be $30-35 hourly (based on experience).
• Hours per week will start at 20 for the first 30 days of employment, with the opportunity to grow into a full-time role.
• This role will be 100% remote.
• The standard work schedule ranges from Monday to Friday, 9:00A to 6:00P, with necessary flexibility for evening and/or weekend hours.
• Bonuses and other performance incentives available.

Lake State Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Types: Full-time, Part-time

Pay: $30.00 – $35.00 per hour

Expected hours: No less than 20 per week

Application Question(s)

1. This role is administrative and requires organization capability as well as being able to problem solve and communicate frequently & effectively with clients. Can you tell us about your most relevant experience?
2. The pay range for the role is up to $35 hourly, beginning at 20 hours per week. Does this meet your current income needs?
3. This role will be 100% remote, with base operations located in the Detroit Metro Area. In what city/state are you currently located?
4. Are you available to work Monday-Friday from 8:00A to 6:00P without any scheduling conflicts?

SKILLS & QUALIFICATIONS

• You have 1-2 years of experience in an operations and/or administrative role within fast-paced service industries.
• You are proficient in utilizing and maintaining CRM tools & project management software.
• You are professional and showcase etiquette, a positive attitude, and excellent customer service skills.
• You are great with clients and understand the importance of relationship building.
• You are analytical and possess strong creative, problem-solving, critical-thinking, and decision-making skills.
• You can function under pressure in a fast-paced environment.
• You are detail obsessive and understand the importance of attention to detail.
• You take feedback well and constantly look for ways to improve your craft and the craft of the team at large.

Apply directly through glassdoor

(Company based in Metro Detroit, USA)