Global TekMed Holdings is seeking a compassionate and detail-oriented Client Support Representative to join our remote team! As a key member of our staff, you’ll provide exceptional service to Veterans, handling customer service calls, emails, and administrative tasks with care and efficiency. If you’re passionate about making a difference and working in a fast-paced environment, we want to hear from you!
Quick Snapshot
Job Type: Full-time
Salary: $13 – $16 an hour
Firm: Global TekMed Holdings, LLC
Location: Remote
Open to: All applicants
Work Schedule: Flexible remote work
Language: English
Full job description
Global TekMed Holdings is dedicated to simplifying processes for Veterans through innovative technology and exceptional service. We’re proud to honor Veterans by providing an unparalleled client experience.
Pay: $13 – $16 an hour
Location: Remote
Benefits
- 401(k) Plan
- Medical Insurance
- Paid Holidays
- Paid Time off
Job Summary
We’re looking for a Client Support Representative to join our team. You’ll handle inbound and outbound customer service calls and emails, review client medical records, conduct file audits, and perform other administrative duties.
Your Responsibilities
- Answer and respond to customer service calls and emails
- Conduct file audits to ensure accuracy and completeness
- Download/upload documents to the CRM platform
- Respond to third-party contractors
- Review and organize medical records
- Other administrative duties as assigned
Requirements
- 1+ year of experience in customer service, administrative support, or related field
- Excellent communication and organizational skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Knowledge of CRM software is a plus
- Ability to multitask and manage multiple priorities
- Detail-oriented and proofreading skills
- Excellent phone etiquette
- Able to work independently and meet deadlines
Physical Requirements & Work Environment
- Prolonged periods of standing or sitting at a desk
- Must be able to lift up to 15 pounds at times
- Work on a computer for extended periods
Why Work with Us?
We’re an Equal Opportunity Employer, and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.