Looking for a flexible remote role where you can help the public with kindness and accuracy? This On-Call Contact Center Representative position at TeleSolv Consulting supports a state government program, answering questions by phone, email, and chat. You’ll provide courteous, prompt responses using approved information, document all interactions, and follow strict data privacy rules. Hours are on an as-needed basis based on program demand, paying $17.00–$20.00 per hour. TeleSolv has helped organizations solve complex problems since 2000 and offers benefits like PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company-paid life and disability insurance, EAP, and matching 401(k). You must be a US citizen and able to obtain a background investigation. Prior high-volume contact center or customer service experience is required.
Quick Snapshot
Job Type: On an as-needed basis; hours will vary based on program demand
Salary: $17.00 – $20.00 Per Hour (Employer provided)
Firm: TeleSolv Consulting
Location: Remote
Work Schedule: On an as-needed basis; hours will vary based on program demand
Language: Not specified
Description
TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed basis and hours will vary based on program demand.
Responsibilities:
- Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
- Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
- Share only approved and verified information and ensure all communications comply with program and company policies.
- Accurately document all customer interactions in the designated system for tracking and auditing purposes.
- Stay current on changes to procedures, FAQs, and program-related information.
- Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
About TeleSolv Consulting
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
About TeleSolv:
Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.
Background Investigation:
This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.
Qualifications:
- Prior high-volume contact center or customer service experience required.
- Experience working in a virtual or remote environment is a plus.
- Strong verbal and written communication skills.
- Ability to follow scripts and established procedures accurately.
- Strong attention to detail and documentation skills.
- Ability to work effectively in a fast-paced, public-facing environment.
- Ability to maintain confidentiality and comply with data protection requirements.
- Must be a US citizen
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and