CRM Support

Akita is a leading provider of business intelligence solutions, specialising in Microsoft technologies, and is seeking a skilled D365 CRM Support professional to join their growing team. As a key member of their service desk, you’ll play a vital role in delivering exceptional customer support and driving business success. If you’re a motivated and detail-focused individual with a passion for technology and customer service, Akita wants to hear from you!

Job Type: Permanent

Salary: Competitive, dependent on qualifications and skills

Location: Office and/or Remote

Work Schedule: 37.5 hours/week, 08:45-17:15

Language: English

Full job description

Akita helps organisations in the UK and worldwide with business intelligence solutions, specialising in Microsoft technologies. They deliver great results with excellent customer service.

Responsibilities

Handle customer service cases and incidents
Make support tasks easier by automating routine work
Create reports to check service desk performance and client satisfaction
Talk to clients across email, phone, chat, and other channels
Keep client data safe and follow data rules
Link D365 CRM with other business apps like Outlook and Teams
Write guides and documents for clients and the team

What We’re Looking For

Someone who’s logical, detail-focused, and a good communicator
High standards of customer service
Personable and approachable
A self-starter who gets things done

Salary and Benefits

Competitive salary, depending on skills and experience
37.5 hours work per week, with flexible remote work
24 days holiday, rising to 30 days after 3 years
Sick pay after 6 months

Start Date: ASAP

Hours: 08:45-17:15

Requirements

Experience with D365 CRM, including case management and workflows
Knowledge of Power Automate, Power Apps, and Dataverse
Familiarity with Microsoft 365 apps like Outlook and Teams
Good problem-solving skills
Ability to write clear guides and communicate well with clients
Understanding of data safety and client data protection
Organised and committed to delivering great client support

Nice to Have

Experience with other Microsoft Dynamics 365 modules
Knowledge of data migration and SQL queries
Familiarity with reporting tools like Power BI
Experience with service desk environments
Microsoft certifications in Dynamics 365 or Power Platform

How to Apply

Send your CV showing relevant experience to Akita’s Careers portal.

Get Started

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