Quick Snapshot
Job Type: Full-time
Salary: Competitive
Firm: Mint Velvet
Location: Remote
Work Schedule: Shifts including evenings up to 8pm (1–2 times per week), with some Saturday and bank holiday cover
Language: English
The Role
Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpasses customer expectations. This is a fast-paced, varied role where you will communicate with customers across all channels including telephone, email, live chat & social media, to provide a unique and personal service.
The Role:
- Ensuring that a bespoke and personal service is provided to every customer to meet their needs
- Responding to customer queries within our agreed response time
- Handling customer queries across different platforms, including live chat, phone calls, email and social media
- Building relationships with customers and using initiative when dealing with queries
- Liaising with the warehouse team and couriers to resolve any order issues
- Working closely with stores and other head office departments
Please note: to accommodate our international customers, you will be required to work until 8pm on one or two evenings per week. Working hours will also include some Saturday and bank holiday cover.
We are open to both remote and hybrid working.
What You’ll Have
- 1 year’s proven experience working in a similar role (including live chat, phone calls and email), either office-based or remote
- You’ll possess a genuine passion for customer care
- A confident and comfortable telephone manner, with the ability to demonstrate excellent communication skills (written & verbal)
- You are confident working in a fast-paced, multi-channel environment and able to demonstrate initiative
- Brilliant organisation and multi-tasking skills, whilst retaining a high attention to detail
- You consistently role model our Mint Velvet brand values
You’ll Be Rewarded With
- Competitive starting salary and great career prospects in a fast paced and growing business
- 25 days holiday, plus bank holidays and a day off on your birthday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Bespoke induction support and ongoing development to help you thrive in your new role
About Mint Velvet
Mint Velvet is a British fashion brand founded in 2009, known for its “Relaxed Glamour” style—effortless, luxe clothing with beautiful prints and flattering fits. The brand now offers clothing, accessories, and lifestyle pieces, with stores nationwide and a strong, team-focused culture.