Imagine waking up each day knowing that the calls you make can help families power their homes with clean energy, save money, and protect the planet. As a Customer Care Advisor at GoodLeap, you’ll be the friendly voice that guides homeowners through simple, fast financing for solar panels, batteries, and other sustainable solutions—turning interest into real‑world impact, one conversation at a time.
Quick Snapshot
Job Type: Full‑time
Salary: $22 per hour
Firm: GoodLeap
Location: Remote, US
Work Schedule: Flexible remote hours
About GoodLeap
GoodLeap is a technology company that provides best‑in‑class financing and software for sustainable home solutions—solar panels, batteries, energy‑efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have used GoodLeap’s simple, fast, and frictionless platform, which has enabled more than $27 billion in financing since 2018. The company also supports GivePower, an award‑winning nonprofit that brings clean water and electricity to communities across Africa, Asia, and South America.
Job Summary
The Customer Care Advisor initiates the sales process, builds and manages prospect lists, and generates qualified leads that are passed to designated sales staff. This remote, full‑time role represents GoodLeap as a subject‑matter expert and delivers exceptional service to customers.
Essential Job Duties & Responsibilities
- Act as a GoodLeap expert during customer calls.
- Provide outstanding service using strong verbal and written communication.
- Offer additional GoodLeap products that may benefit the customer.
- Update company systems to ensure every interaction is well documented.
- Handle issues diplomatically to ensure a positive customer experience.
- Escalate matters to management when necessary, communicating concerns clearly.
- Complete any additional tasks assigned by the manager.
Required Skills, Knowledge & Abilities
- 3 + years of customer service and/or sales experience (solar experience highly desired).
- Excellent interpersonal, verbal, and written communication skills.
- Ability to demonstrate patience, empathy, and strong listening while meeting customer needs promptly.
- Flexibility to embrace change and adapt to business needs.
- Openness to coaching and feedback from leadership.
- Proven reliability and a strong work ethic.
Compensation
$22 per hour.
Additional Information
Job duties may include other responsibilities as assigned by supervisors or managers.
This description outlines the general nature and level of work; it is not an exhaustive list of all duties.
GoodLeap reserves the right to alter job responsibilities, reassign positions, or add duties with or without notice, subject to applicable law.
Reasonable accommodations will be provided for qualified applicants with known disabilities, as required by law.
Application Process
GoodLeap may use AI tools to assist with parts of the hiring process, but final decisions are made by humans. To apply, submit your resume and a brief cover letter describing relevant experience through the online portal. Only candidates selected for interview will be contacted.
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