Full job description
Job Title: Customer Service Representative .
Salary: ₦50,000 monthly
Key Responsibilities
- Respond to customer inquiries via WhatsApp, Instagram DM, calls, and email
- Take and confirm customer orders, share payment details, and update delivery status
- Handle complaints professionally and escalate issues when needed
- Track orders using provided sheets/app and ensure timely follow-up
- Collect customer feedback and report common issues to the team
- Maintain a polite, helpful tone that reflects the Cinnamona brand
- Work with dispatch/logistics to resolve delivery delays
- Update customers on new products, promos, or stock availability
Requirements
- Fluent in English; clear written and spoken communication
- Own a smartphone with reliable internet and WhatsApp access
- Available online during agreed work hours Monday–Saturday
- Fast typing, good attention to detail, and organized
- Patient, friendly, and able to stay calm with difficult customers
- Previous customer service or sales experience is a plus but not required
- Must be reachable by phone and able to work remotely without supervision
Work Hours
Monday to Saturday. Exact shift time to be agreed. Must be responsive during business hours.
Salary ₦50,000 per month.
Job Type: Full-time
Pay: ₦50,000.00 – ₦100,000.00 per month
Work Location: Remote