Enjoy building real relationships and solving problems before they become complaints? Wecleanit Service Limited is hiring a Customer Service Relationship Manager in Lekki to be the main point of contact for clients using their home and commercial cleaning, laundry, fumigation, and pest control services. You’ll handle inquiries, resolve issues quickly with the operations team, track satisfaction through follow-ups and surveys, and spot chances to upsell services that actually fit customer needs. If you’ve got proven experience in customer service or account management, strong communication and organization skills, and can stay calm under pressure, this full-time role pays from ₦120,000 per month. It’s a great fit if you want to grow client retention and service quality in a hands-on, service-based company.
Quick Snapshot
Job Type: Full-time
Salary: From ₦120,000 per month
Firm: Wecleanit Service Limited
Location: Lekki, Nigeria
Work Schedule: Not specified
Language: Not specified
Full job description
Wecleanit offers a variety of cleaning services for homes and commercial properties, including post-construction cleaning, pre and post-event cleaning, laundry services, fumigation, pest control, janitorial services, and upholstery care. We also sell cleaning products and machines.
Role Description
We are seeking a highly motivated and customer-centric Customer Service Relationship Manager to join our team. This role is responsible for building and maintaining strong relationships with our clients, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for service improvement and upselling.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, concerns, and feedback.
- Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
- Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
- Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
- Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
- Work closely with sales, scheduling, and operations teams to streamline customer experiences.
- Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
- Develop and implement customer retention strategies.
- Respond promptly to service changes, cancellations, and rescheduling requests.
- Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.
Requirements:
- Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
- Excellent interpersonal, communication, and problem-solving skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and remain calm under pressure.
- Familiarity with CRM tools and customer service software.
- Experience in the cleaning or facilities management industry is a plus.
- High school diploma or equivalent; bachelor’s degree preferred.
Job Type: Full-time
Pay: From ₦120,000.00 per month
Work Location: In person