Delta Construction Limited UK Ltd is on the hunt for a Customer Service Advisor who’s passionate about delivering top-notch support and making clients happy! If you’re a pro at handling queries, love using Salesforce, and have a knack for communication, they want to hear from you!
Job Type: Full-time, Permanent
Salary: 32K (approx £32,420.00 per year
Firm: Delta Construction Limited UK Ltd
Location: Remote
Job Overview
We are seeking a dedicated Customer Service Representative to join our dynamic team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills, be proficient in analysing customer needs, and have experience with Salesforce or similar CRM platforms. This is an excellent opportunity for individuals passionate about delivering outstanding service within the financial services sector.
Duties
- Respond promptly and professionally to customer enquiries via phone, email, and live chat.
- Manage customer accounts using Salesforce, ensuring all information is accurate and up-to-date.
- Provide detailed product and service information, guiding customers through their options effectively.
- Analyse customer feedback and interactions to identify opportunities for service improvement.
- Resolve complaints efficiently, maintaining a positive relationship with clients.
- Collaborate with internal teams to facilitate seamless service delivery and issue resolution.
- Document all interactions accurately in the CRM system and follow up as necessary.
- Assist in processing transactions and supporting sales initiatives when required.
Requirements
- Proven experience in a customer service role, preferably within financial services.
- Proficiency with Salesforce or similar Customer Relationship Management (CRM) systems.
- Excellent communication skills, both verbal and written, with a professional demeanour.
- Strong analysis skills to interpret customer data and provide tailored solutions.
- Ability to work effectively under pressure whilst maintaining attention to detail.
- Organised approach to managing multiple tasks simultaneously.
- A proactive attitude with a commitment to delivering exceptional customer experiences.
- Previous experience in sales or upselling is advantageous but not essential. This position offers an engaging environment where your skills can make a significant impact on customer satisfaction and organisational success. We value proactive individuals who thrive in fast-paced settings and are eager to contribute to our team’s growth.
- Job Types: Full-time, Permanent
- Pay: £32,420.00 per year
- Benefits:
- Work from home
- Work Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.