Are you passionate about delivering exceptional customer experiences and want to be part of a team that’s changing the face of banking? Monzo is hiring a Customer Service Advisor to join their Personal Banking team and help make money work for everyone. Enjoy a dynamic work environment, flexible remote work options, and opportunities for growth and development.
Employment Type
Full-time
Company
Monzo, based in London, UK
Location
UK Remote
Salary
£24,750 – £29,625 per year (£27,250 minimum starting salary if based in Greater London)
Work Schedule
Rotating shift, Monday to Friday, with some weekends off
Language Required
English
Training Provided
8 weeks of mandatory training
Responsibilities
Be the first point of contact for customers and resolve their issues with minimal fuss
Own customer contacts and ensure issues are fully resolved
Provide empathetic and effective support to customers
Work efficiently and effectively to meet customer needs
Collaborate with other teams to ensure seamless customer experience
Qualifications
Strong ownership mindset and proactive problem-solving skills
Excellent communication and critical thinking skills
Ability to adapt to new situations and prioritize tasks effectively
Empathetic and customer-focused approach
Tech literate and able to use a laptop and other systems
UK resident over 18 with the right to work in the UK
What’s in it for you
Annual Salary Review
Share options
Pension contribution
£200 budget for home office setup
34 days of holiday allowance per year
8 weeks of paid sabbatical leave every 5 years
Optional Health Insurance
Learning budget of £1,000 per year
Application Guidelines
Apply for the Customer Service Advisor role through Monzo’s job portal. The application process involves three main stages: application, brief chat, and 1-hour interview.
Documents Needed
Resume/CV
Cover letter (optional)