Join Dunelm’s Customer Service Team!
Dunelm is looking for friendly and confident individuals to join their Customer Service team on a temporary basis. This 16-week fixed-term contract offers a chance to gain valuable experience, develop new skills, and potentially lead to permanent opportunities. If you’re passionate about delivering exceptional customer service and have a strong internet connection, we’d love to hear from you!
Quick Snapshot
Employment Type: Fixed Term Contract (16 weeks)
Salary: £12.21 per hour
Firm: Dunelm
Job Location: Remote UK
Work Schedule: Full-time, rotating shift pattern (including evenings and weekends)
Language Required: English
Full job description
Overview
At Dunelm, we’re proud to be there for our customers, whether they’re decorating a first home, refreshing a favourite room, or searching for that perfect seasonal touch.
We’re looking for friendly, confident and helpful people to join our Customer Service team on a full-time, temporary basis for 16 weeks, starting on the 10th November. While this is a seasonal role, we’re excited to share that some of our best-performing team members—those who truly shine and align with our values—may be considered for permanent opportunities, subject to business needs and available headcount.
We’re here for our customers 7 days a week, so we’re looking for people who can be fully flexible, including evenings and weekends.
Your first 4 weeks will be dedicated to training, Monday to Friday, 9 am – 5 pm, giving you time to settle in and build confidence.
After training, you’ll move onto a rotating shift pattern that may include:
- Weekdays: 8 am – 9 pm
- Saturdays: 8 am – 6:30 pm
- Sundays: 9 am – 5 pm
Shifts will vary weekly and may change depending on business needs—so if you enjoy variety and can stay flexible, you’ll feel right at home here.
Why you’ll love working with us
You’ll be joining a team that cares, not just about customers, but about each other too. We’re friendly, supportive, and proud of the role we play in helping customers feel right at home.
If you enjoy great conversations, solving problems, and being part of a team that truly makes a difference, you’re bound to fit right in.
What you’ll be doing
- No two days are quite the same. You’ll support customers via phone, live chat and email, helping with everything from product queries to delivery updates.
- You’ll receive full training and ongoing support, because when you feel confident, our customers feel well looked after too.
- Whether you’re answering a quick question or solving a more complex issue, you’ll bring a calm, clear and customer-focused approach to every interaction.
What we’ll look for in you
- A quiet, private space to work from home
- A strong internet connection (at least 30mbps download speed)
- Confidence with computers and a natural way with words
- A positive attitude and a genuine desire to help people
- We’ll provide a laptop, headset and everything else you need to get started
Keep on growing
We want you to get as much out of working with us as possible. That’s why we’ll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes:
- Housewarming & Settling In Housewarming & Settling In where you can find out more about the wider business, our culture, behaviours, networks and wellbeing support
- Thrive, our learning and skills platform Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role
- Our Enterprise Leadership Programme Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career
- Our INSPIRE Programme Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability
- Our EXPLORE Programme Our EXPLORE Programme designed to prepare our next generation of Line Managers
- Personal Effectiveness Personal Effectiveness workshops and self-led learning, also delivered through Thrive
- Apprenticeships opportunities Apprenticeships opportunities relevant to your role – from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)
- Colleague Development Fund Colleague Development Fund to support colleagues in accessing external training relevant to your role
- Coaching and mentoring Coaching and mentoring to support you in your current role and help you prepare for the next
- Functional academies Functional academies that offer training to support you in the technical aspects of your role
- Self-awareness tools Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie
- Progress conversations Progress conversations that reflect on how you’re doing and define your focus areas for the coming months
- Career conversations Career conversations that explore what you want from your career, in light of your current capabilities, potential and future aspirations”