Are you a customer-focused professional looking for a new challenge? Knauf Insulation, a global building materials manufacturer with a strong presence in 40 countries, is seeking a talented Customer Service Assistant to join their team in Illange, France! This role offers a unique opportunity to build a career in a values-driven culture with a clear purpose: to make tomorrow a home for us all.
Company
Knauf Insulation, based in Illange, France
Location
Knauf Insulation – Illange, France (Temporarily remote)
Salary
Attractive fixed salary for 35 hours and scalable according to your experience. Paid over 13 months
Work Schedule
Work schedule from Monday to Friday within a team of 5 people
Language Required
French and English, good command
What You Will Do
Process all orders, inquiries, complaints and general information via telephone/email.
Ensure correct and complete encoding of customer orders in SAP by ensuring correct pricing and determining delivery dates based on product availability and customer wishes.
Manually process EDI orders that have gone into error.
Acquire product knowledge, business and technical knowledge to manage B2B customer relationships.
Manage and monitor a portfolio of French clients and their orders (regional division over 5 people) (Order to delivery.)
Coordinate customer complaints with after-sales service.
What We Would Like You to Have
We’re interested in you as a person: your attitude, behaviors, and values. As long as you’re willing to learn everything you need for the position, we’d love to talk to you.
If you have experience in the following areas, this is an added advantage:
Experience in Customer Service, preferably in industry (minimum 5 years)
Good computer skills, including data entry
Work Environment: Ability to be effective under pressure and work in a fast-paced and demanding environment, responsive and rigorous.
Organizational skills.
Ability to communicate openly in writing and orally, share information and report to superior
Knowledge of SAP, ONE CRM Sales Force, WINDOWS tools;
What We Offer
A job within a growing international organization that values sustainability and where you will take on an exciting and challenging role.
You will have the opportunity to work in an intercultural environment, rich in diversity and autonomy, with varied objectives and missions.
Open to the continuous improvement system, Knauf Insulation will allow you to propose your way of thinking in a professional framework and to take initiatives.
Knauf Insulation offers you an attractive fixed salary for 35 hours and scalable according to your experience. Paid over 13 months as well as numerous social benefits (1 day of teleworking/week, holiday bonus, performance bonus, transport allowance, profit-sharing, meal vouchers), as well as a company mutual insurance and other benefits offered by the CSE.
Application Guidelines
We promise to respond to your application within five business days.