Customer Service Associate

DMR Technologies is a growing American company that builds smart, dependable drones for farmers, public safety teams, and industries that keep our communities running. The company focuses on creating helpful tools that make real work easier, safer, and faster. As part of their commitment to excellent service, they are looking for a kind, calm, and organized Customer Service Associate who can greet callers, guide inquiries, and help customers feel supported from the very first hello. This role is perfect for someone who enjoys helping people, communicates clearly, and wants to be part of a team making a real impact across the country.

Job Type: Full-time

Firm: DMR Technologies, Inc.

Location: Remote

Work Schedule: Standard U.S. business hours (Eastern Time preferred)

Language: English (spoken and written)

Full job description

About DMR Technologies

DMR Technologies designs, builds, and deploys American-made drones for agriculture, public safety, and infrastructure. Headquartered in Detroit, we pair modular hardware with intuitive software to create aerial tools that solve real-world problems—from farms to emergency zones.

As a fast-growing team, we bring a big-picture mindset to every detail. We value professionalism, responsiveness, and innovation—and we’re looking for people who thrive in dynamic environments and want to make a tangible impact in the field.

Position Overview

DMR is seeking a dependable, friendly, and organized Customer Service Representative to be the first point of contact for incoming calls and inquiries. This is a front-line, non-technical role that requires a professional tone, strong communication skills, and the ability to route calls or requests to the right internal contacts efficiently. You won’t be responsible for providing technical support, but you will play a critical role in setting the tone for how customers experience our brand.

Key Responsibilities

Answer and route incoming phone calls with professionalism and care
Provide general information or direct inquiries to the correct internal teams
Maintain accurate call logs and records
Collaborate with internal teams (sales, operations, and tech) to ensure customer concerns are addressed in a timely manner
Communicate with customers via phone and email

What We Offer

A mission-driven team bringing practical drone technology to industries that need it most
Direct collaboration with founders, engineers, and field teams—no corporate layers
A supportive, fast-paced environment where your ideas and feedback matter
Exposure to real-world use cases in agriculture, public safety, and infrastructure.

Requirements

Excellent English (spoken and written)
Strong communication and organizational skills
Friendly, calm, and professional demeanor
Comfortable working standard U.S. business hours (Eastern Time preferred)
Prior experience in customer support, call center, or receptionist role preferred
Basic proficiency with email, spreadsheets, and phone systems
Must be located in the U.S.

Application Process & Documents Needed

Applicants typically need to submit an updated résumé and a brief statement or cover letter explaining their interest in the role. After applying, selected candidates may be contacted for a phone or virtual interview to discuss their experience and communication skills.