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Are you passionate about delivering exceptional customer service and have excellent communication skills? Eco Global is looking for a highly motivated and detail-oriented individual to fill the role of Customer Service Associate. This full-time remote position offers a chance to work with a dynamic team and build strong relationships with customers.
Quick Snapshot
Job Type: Full-time
Firm: Eco Global
Location: Remote
Full job description
The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.
Responsibilities
- Attend training sessions to learn about products and customer service skills
- Resolve customer inquiries via phone, email, mail, and fax
- Log incoming calls into the CRM system
- Identify customer needs and forward inquiries to relevant teams
- Provide accurate feedback to customers on their inquiries
- Deliver outstanding customer service
- Update customer information and maintain confidentiality
- Perform other duties as needed
Requirements
- High School Diploma or GED
- 1+ year of customer service experience
- Proficient computer skills, including MS Office
- Experience with CRM systems is preferred
- Excellent phone etiquette and communication skills
- Strong people skills
- Ability to sit at a desk for extended periods