Quick Snapshot
Job Type: Full-time (Remote)
Salary: $23.00 per hour
Firm: Diglo
Location: Remote
Work Schedule:
Option 1: Monday–Thursday 8:00am–5:00pm CST, Friday 8:30am–3:00pm CST
Option 2: Monday–Thursday 8:30am–5:30pm CST, Friday 9:30am–4:00pm CST
Language: English
Summary
We’re in search of a positive, upbeat and detail-oriented individual to join our customer service team and provide the highest quality of service to our Deaf, Hard of Hearing, and hearing customers. We pride ourselves on being available to our customers through several platforms including phone, email, live chat, social media, and text messages. Our goal is to help people live better no matter how they hear, and as part of our customer service team, you will be doing just that.
Main Tasks and Responsibilities
- Work Monday through Friday between the hours of 8am and 5:30pm CST (either 8:00-5:00 M – TH 8:30 – 3:00 PM CST Friday or 8:30 – 5:30 PM CST M – TH 9:30 – 4:30 PM CST Friday).
- Obtain a fundamental and technical understanding of our ever-expanding product line.
- Effectively and efficiently answer customer inquiries via phone, email, live chat, and text message, while providing feedback promptly and adhering to our SLA’s. (Service Level Agreements)
- Order entry with high attention to detail
- Ability to use positive language through all communication channels
- Listen to customers, understand their needs, and recommend appropriate products based on those needs.
- Come up with creative technical solutions to customer problems.
- Handle the occasional upset customer, trying your best to resolve any issues, while maintaining a positive and friendly tone.
- Complete other tasks and projects as assigned by your manager.
Qualifications
- Previous customer service and/or sales experience preferred but not required.
- Friendly, positive, and outgoing personality.
- Ability to work effectively in a fast-paced environment.
- Strong time management skills with the ability to organize and prioritize tasks independently
- Willingness to continuously learn new products and skills
- Ability to multi-task across several platforms throughout the day
- Experience with Microsoft Office (Word, Excel, Teams and Outlook)
- Strong attention to detail
- Ability to communicate clearly
- Strong written communications skills.
- High focus on attendance and being reliable.
- Skills assessments will be sent out for evaluation prior to interviews being scheduled
Benefits
Medical, dental, 401K, paid time off, and quarterly profit sharing.
Job Type: Full-time Remote
Pay: $23.00 per hour
Job Type: Full-time
More benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Work Location: Remote
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