Want to join a fast-growing tech startup and help customers every day from home? Tradecert is only 10 months old and already growing 25% month on month. They are building something exciting and need a friendly Customer Service Representative to support their users. You will answer questions, solve problems, and make sure every customer has a great experience with their platform. You will be one of the first voices customers hear, so your help really matters. If you are organized, proactive, love talking to people, and want to grow with a young company, this full-time remote role gives you a MacBook, real growth chances, and a supportive team.
Quick Snapshot
Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Firm: Tradecert
Location: Remote
Work Schedule: 37.5 hours per week
Language: English
Customer Service Representative
We’re hiring a Customer Service Representative to join our fast growing tech startup.
Tradecert is just 10 months in and already making waves in the industry. We’re growing at 25% month on month, expanding our team and building something genuinely exciting. As we continue to scale, we’re looking for someone who can deliver a great customer experience and become a key part of our support team.
This role is fully remote and is a full time position at 37.5 hours per week.
About the role
You’ll be handling inbound/outbound customer support enquiries and helping customers get the most out of our platform. You’ll be one of the first points of contact for users, so we’re looking for someone friendly, organised, proactive, and confident in communicating with customers.
Key responsibilities
Respond to inbound customer support enquiries in a timely and professional manner whilst taking the initiative with outbound calls/follow ups
Help customers troubleshoot issues and answer questions clearly
Provide a positive and helpful experience across all customer interactions
Work closely with the wider team to escalate issues where needed
Spot common customer pain points and feedback insights to help improve the product and support experience
Maintain a strong understanding of the platform so you can support customers effectively
What we’re looking for
Excellent communication skills, both written and verbal
Ability to take the initiative and troubleshoot issues with critical thinking
A customer first mindset
Strong organisational skills and the ability to manage multiple conversations at once
Comfortable working independently in a remote environment
Confident using computers, apps, and digital tools day to day, with the ability to pick up new systems quickly
A positive attitude and willingness to learn in a fast moving startup
Previous customer service or support experience is preferred, but not essential
Experience using a CRM system is preferred, but not essential
What we offer
Fully remote working
MacBook laptop provided
The chance to join an ambitious startup at an exciting growth stage
Real opportunities to grow with the business as the team expands
A supportive and fast paced working environment
Why join us
This is a chance to get in early at a company that’s growing quickly and building real momentum. You won’t just be another number here. You’ll have a direct impact on our customers’ experience and play an important role in shaping how support grows as the business scales.
Salary
£25,000-£28,000 depending on experience
To apply
Send us your CV along with a short note about yourself, your availability, and why you’d be a great fit for the role.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- Work from home
Application question(s):
- Tell us about a time you had to figure something out without being told what to do. What did you do and what was the outcome?
Work Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.