Want a remote job where you can truly help people and make their day better? Integra Partners is hiring Customer Service Representatives for their call center, paying $18.00 per hour. Founded in 2005, Integra Partners connects health plans, providers, and patients to make in-home healthcare easier. You’ll be the first friendly voice for patients, doctors, and health plans who call with questions about durable medical equipment, orthotics, and prosthetics. You’ll answer 50–60 calls per day, take detailed notes in the CRM, research answers, and make sure important documents move smoothly. If you have 1 year of customer service experience, can type 40+ WPM, and have a quiet home office with high-speed internet, this team will train you fully in 30 days. You’ll learn to handle complex calls, meet quality goals, and grow with coaching and monthly one-on-ones. Plus, you’ll get great benefits like 401(k) match, medical/dental/vision, PTO, and paid holidays.
Quick Snapshot
Job Type: Not specified
Salary: $18.00 Per Hour
Firm: Integra Partners
Location: Remote; actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington
Open to: United States; specific states listed above
Work Schedule: Not specified; ability to work overtime as required; ability to work assigned schedules and follow policies regarding attendance and punctuality
Language: Proficient verbal and written English communication skills
Job Responsibilities and Duties
- Handle and resolve customer questions and concerns; you’ll answer 50-60 calls per day on average
- Provide detailed notes and follow-up information in the CRM during each call
- Research and respond to inquiries using our internal systems, CRM, and other software programs
- Manage other patient, health plan, or healthcare providers needs and escalate as required
- Route health plan representatives and providers to appropriate internal resources
- Maintain a 90% or higher quality assurance score on calls
What will you learn in the first 30 days?
- In your first 30 days you will learn the function of the call center within the company and go through a comprehensive training program
- You will fully understand your job role and responsibilities, and which tools assist you in your position.
- You will be able to answer basic inquiries and questions, as well as how to escalate inquiries to other representatives and departments
What will you achieve in the first 90 days?
- You will be able to answer complex questions or know where to get answers or support.
- You will be contributing your skills and knowledge to meet your department’s metrics and goals.
- You will receive feedback and coaching from our Quality Assurance team to ensure you adhere to company policies and are providing exceptional customer service.
- You will have regular monthly one-on-one meetings with leaders for mutual feedback and have initiated your personal development plan.
Starting Pay: $18.00/hour
Knowledge/Skills/Abilities
- Able to prioritize, organize with excellent attention to detail and problem-solving skills.
- Sound judgement and critical thinking
- Must be reliable, highly motivated self-starter, able to multitask and work independently within a fast-paced, team environment.
- Conduct yourself in a courteous, helpful, and professional manner
- Ability to work overtime as required
- Must follow policies regarding attendance and punctuality
- Maintain a climate of teamwork and collaborative problem solving
- Add value and positive contributions towards the company and department culture
Benefits Offered
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid life insurance
- Company-paid short term disability coverage (location restrictions may apply)
- Medical, Vision, and Dental benefits
- Paid Time Off (PTO)
- Paid Parental Leave
- Sick Time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities
Remote Opportunities
We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington.
Required Experience
- At least 1-year previous experience in a customer service role
- Previous call center and/or healthcare experience preferred
- Ability to type at least 40 words per minute (WPM)
- Proficiency using a Microsoft Windows operating system
- Proficiency using Microsoft Outlook, Word, internet browsers, and web-based applications
- Proficient verbal and written English communication skills
- Detail-oriented and accurate in your work
- Ability to conduct yourself in a courteous, helpful, and professional manner
- Active listening skills
- Ability to work assigned schedules and follow policies regarding attendance and punctuality
- High-speed home internet connection
- A private workspace within the home free from distractions
- Ability to handle confidential and protected health information in accordance with company policies and procedures
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and