Customer Service Representative (CSR)

We’re looking for a highly motivated and compassionate individual to join our team as a Customer Service Representative! As a CSR, you’ll play a vital role in providing top-notch support to our clients, answering questions about medical records, and ensuring timely and accurate release of information. If you’re a team player with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!

Salary: $17-$20 per hour

Firm: Verisma

Location: Remote

Open to: All qualified candidates

Work Schedule: Full-time, office hours (flexible breaks and lunches)

Language: English

Full job description

We are looking for a Customer Service Representative to join our team! As a CSR, you will be responsible for answering customer questions about medical records and ensuring that their requests are processed quickly and accurately.

The Customer Service Representative (CSR) handles customer questions about release of information (ROI) requests for patient medical records. You will provide issue resolution, status updates, and post corrective action notes in our database.

Duties & Responsibilities (Training included)

• Handle customer service inquiries for multiple business lines
• Use Department resources like CS Notebook, Protocols, and VRM
• Handle 8-10 phone calls per hour about patient medical records
• Manage customer concerns and questions about request status, invoices, and more
• Document call details in VRM and RingCentral
• Respond to calls professionally and meet quality standards (QA Score >93)
• Manage voicemail and email requests (20 per hour)
• Serve as a training buddy for new hires
• Enter data and maintain positive relationships with customers and ROI requestors
• Stay up-to-date on HIPAA, HITECH, and other regulations
• Follow schedule and attendance rules
• Follow and support our company values

Pay Type: Hourly

Pay Rate: $16-$19 per hour

Minimum Qualifications

• High school diploma or equivalent (some college preferred)
• 3+ years of customer service experience
• 1 year of experience in healthcare (preferred)
• Knowledge of HIPAA and state regulations (preferred)
• Strong communication and problem-solving skills
• Computer skills and accurate keyboarding required
• Patient and able to work independently in a fast-paced environment

Application Process & Documents Needed

Submit your updated resume highlighting your customer service experience. If selected, you will proceed through the company’s screening steps, which may include a phone interview, skills assessment, and final interview. Make sure your resume clearly reflects your communication skills, problem-solving ability, and capacity to handle high-volume work.

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