Are you the kind of person who brings calm, kindness, and solutions when others need help most? This fully remote Customer Service Representative – Night Shift role is for people who truly care. While the world sleeps, you’ll be the steady, friendly voice helping customers through phone, live chat, and ticketing systems. You’ll answer questions, fix common issues, and make sure every person feels heard and taken care of. If you write clearly, can use several software tools at once, and have fast internet with a quiet space, you’ll thrive here. The role pays $56,000 to $68,000 per year with up to 20% in bonuses, plus great benefits like 40 days of paid time off, a $200/month home-office stipend, and 401(k) match. You’ll work 12:00 AM – 8:00 AM Central Time on a rotating 5-on / 2-off schedule, with weekend shifts shared fairly across the team.
Quick Snapshot
Job Type: Not specified
Salary: $56K – $68K per year, based on experience; individual performance-based bonus up to 10% of salary; company performance-based bonus up to 10% of salary
Firm: Not specified
Location: Austin, TX; fully remote position
Work Schedule: Night Shift: 12:00 AM – 8:00 AM Central Time; rotating 5-on / 2-off schedule with days off shifting periodically so that weekend shifts are shared equally; each shift is 8 hours and averages 40 hours per week
Language: Not specified
Customer Service Representative – Night Shift
There are two kinds of people in this world: those who light up a room when they walk in, and those who light it up when they leave. We’re looking for the first kind.
What is the pay?
- $56,000 – $68,000 per year, based on experience
- Individual performance-based bonus up to 10% of salary
- Company performance-based bonus up to 10% of salary
What are the benefits?
- Fully remote position
- Competitive health, dental, and vision insurance
- 401(k) with up to 6% company match
- 40 days of paid time off, inclusive of vacation, sick days, and holidays
- $200/month home-office stipend
- Promote-from-within culture with clear opportunities for advancement
What will I be doing?
- Responding to customer inquiries across phone, live chat, and ticketing systems
- Troubleshooting common problems and guiding customers to solutions
- Escalating complex cases through structured workflows
- Documenting interactions accurately within internal systems
- Following established processes to deliver consistent, high-quality support
- Representing client brands with empathy and professionalism
What shifts are available?
This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.
- Night Shift: 12:00 AM – 8:00 AM Central Time (CT)
Great customer service is about more than answering questions — it’s about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we’d love to hear from you.
What are the requirements?
- Excellent written communication, including grammar, punctuation, and spelling
- Comfortable navigating multiple software systems simultaneously
- Fast, reliable internet connection and a distraction-free work environment
What additional qualifications could I have?
- 1+ year customer service-related experience
- 1+ year experience with phone, chat, and ticketing software systems
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and