Join Experian, a global data and technology leader, and be part of a team that’s redefining industries and empowering people worldwide! As a Customer Service Representative, you’ll play a vital role in delivering exceptional support to users, employer clients, and verifiers, showcasing your problem-solving skills and passion for excellence.
Quick Snapshot
Employment Type: Full-time
Salary: $33,624 – $54,993
Job Location: Remote US
Work Schedule: Full Time
Language Required: English
Full job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
We are looking for a Customer Service Representative to work with users, employer clients, verifiers, and employer client’s employees to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.
The Customer Service Representative will prioritize opportunities and have a strong drive for accomplishment. You are a world class problem solver who will work across functional units to ensure success. You will a manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. You will bring creative and strategic solutions to the table to help solve complex problems and act as a change agent to evolve processes and challenge current thinking.
What you’ll be doing
- Follow stringent data security policies and processes
- Deal directly with users either by telephone and email
- Respond promptly to user inquiries
- Handle and resolve user questions
- Obtain and evaluate all relevant information to handle and resolve user inquiries
- Authenticate and upload user authorization forms
- Process verification requests and forms
- Direct requests and unresolved issues to the designated resource
- Manage users accounts
- Keep records of users interactions and transactions
- Record details of inquiries, comments, concerns and actions taken
- Manage administrative tasks involved with job responsibilities
- Follow up on customer interactions
- Complete other administrative projects and responsibilities as requested by management
- You will report to the Associate Director
Qualifications
- 2 + year’s customer service experience
- High school diploma, general education degree or equivalent
- Knowledge of customer service principles and practices
- Background in financial services
- Experience with verification of income fulfillment
- Knowledge of relevant computer applications and basic web functions
- Knowledge of administrative procedures
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Additional Information
Benefits/Perks
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
About Experian’s Culture
Experian celebrates diversity and prioritizes people, focusing on DEI, work-life balance, development, and wellness. They’re recognized as World’s Best Workplaces™ 2024 and Great Place To Work™ in 24 countries.
Compensation & Benefits
- Pay range determined by location, experience, and education
- Eligible for variable pay opportunity
- Equal Opportunity Employer, welcoming diverse talent
Accommodations
Experian supports employees with disabilities or special needs, encouraging early communication for necessary accommodations.
Application Process
Apply now and bring your skills to Experian! Documents needed likely include a resume and cover letter, highlighting your customer service experience and qualifications.