Customer service VA

Looking for a flexible, remote role where you can make a real difference for customers every day? We’re excited to invite talented virtual assistants to join our Customer Care team as Independent Contractors. If you love helping people, enjoy a fast‑paced environment, and want to grow your skills in sales support and CRM tools, you might be the perfect fit. Let’s work together to deliver top‑notch service and help our clients shine!

Job Type: Contract (40 hours per week)

Location: Remote

Work Schedule: Monday – Friday, 3 PM – 12 AM EST

Language: English

Overview

We’re looking for a Junior or Senior-level Virtual Assistant with experience in customer support and basic sales.

The objective of each engagement is to assist the client in improving customer satisfaction and operational efficiency through high-quality customer care and sales support services rendered by a qualified contractor. Contractors will handle customer interactions, manage CRM updates, and ensure smooth service delivery across all communication channels.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Answer phone calls and assist with customer inquiries
Support customers through the activations and deactivations process
Provide information regarding billing, timelines, and general account concerns
Handle login issues and escalate support queries when needed
Conduct callbacks as required
Manage and respond to customer emails when necessary
Update and maintain accurate records in the CRM
Deliver high-quality customer care and basic sales support
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Customer Service / Customer Support
Data Entry and CRM Management
Experience with 3CX Phone Dialer (provided by client)
HubSpot knowledge is a strong advantage
Prior experience in a sales support or customer care role preferred

Work Schedule

Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday
Daily Working Time: 3 PM to 12 AM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work

This is not an offer of employment; contractors are not employees of 20four7VA or any client

All compensation is processed through 20four7VA according to the terms of the engagement

Document needed

Resume/CV