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Are you someone who enjoys helping customers and keeping things organized while working from home? This opportunity is designed for reliable and detail-oriented individuals who want to grow their skills in customer service and business support. As a Customer Service Virtual Assistant, you will play an important role in making sure customers receive clear answers, timely support, and a positive experience at every touchpoint. This role offers steady hours, a structured schedule, and the chance to work with clients through a trusted virtual staffing company—while building long-term professional experience in a remote setting.
Job Type: Full-Time (Independent Contractor)
Location: Remote (Worldwide)
Work Schedule: Monday to Friday, 3:00 PM – 12:00 AM EST (40 hours per week)
Language: English
Overview
We’re looking for a Junior or Senior-level Virtual Assistant with experience in customer support and basic sales. This role is part of our Customer Care team based in the Philippines. The objective of each engagement is to assist the client in improving customer satisfaction and operational efficiency through high-quality customer care and sales support services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
- Answer phone calls and assist with customer inquiries
- Support customers through the activations and deactivations process
- Provide information regarding billing, timelines, and general account concerns
- Handle login issues and escalate support queries when needed
- Conduct callbacks as required
- Manage and respond to customer emails when necessary
- Update and maintain accurate records in the CRM
- Deliver high-quality customer care and basic sales support
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 3 PM to 12 AM EST
Requirements
- Customer Service / Customer Support
- Data Entry and CRM Management
- Experience with 3CX Phone Dialer (provided by client)
- HubSpot knowledge is a strong advantage
- Prior experience in a sales support or customer care role preferred
Requirements
- Customer Service / Customer Support
- Data Entry and CRM Management
- Experience with 3CX Phone Dialer (provided by client)
- HubSpot knowledge is a strong advantage
- Prior experience in a sales support or customer care role preferred
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