Are you a friendly and organized individual looking for a remote customer service and administrative role? 20four7VA is seeking a reliable Customer Service & Administrative VA Independent Contractor to support a client’s parking services operations. This role involves handling customer inquiries, resolving issues, and assisting with administrative tasks. If you have strong English communication skills and are proficient in Microsoft Office, this could be the perfect opportunity for you.
Quick Snapshot
Employment Type: Remote, Independent Contractor
Job Location: Remote (work from anywhere)
Open to: Global applicants
Work Schedule: 25 hours/week, Monday to Friday, morning EST
Language Required: English
Full job description
20four7VA is seeking a reliable and friendly Customer Service & Administrative Assistant to support a client’s parking services operations. The ideal candidate will handle customer inquiries with professionalism, resolve issues efficiently, and assist with administrative tasks.
Responsibilities
- Answer and respond to customer service calls and emails
- Resolve issues with citations, tickets, and permits
- Use Betterpark software to issue permits, cancel citations, and whitelist monthly users
- Conduct research to support sales activities and maintain accurate records
- Manage and update Excel files and reports
Requirements
- Strong English communication skills (verbal and written)
- Ability to understand American English
- Proficient with Microsoft Office (Excel, Word, Outlook)
- Familiarity with Betterpark software, RingCentral, and willingness to learn HubSpot
- Detail-oriented with good problem-solving and organizational skills
Work Schedule
- 25 hours/week
- Monday to Friday
- Morning EST (time TBD)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching.
How to Apply
If you’ve completed the 20four7VA recruiting process, apply via the Team Portal
Otherwise, click below and upload your resume to populate the application form