Customer Support Agent

Starting a career where your work truly helps people grow can be both exciting and meaningful. This role gives you the chance to support mental health professionals who are building and improving their private practices. Every day, you will be helping clients solve problems, understand tools, and feel confident using the services offered to them. If you enjoy being the friendly voice that brings calm to confusion, the patient guide who explains things clearly, and the supportive partner who helps people succeed, this opportunity is a wonderful match. It is a role filled with learning, teamwork, kindness, and the chance to make a real difference—right from the comfort of your home.

Job Type: Full-time

Salary: $20 – $25 per hour

Firm: Therapy Flow

Location: Remote

Work Schedule: Flexible, remote schedule (self-managed)

Language: English

Therapy Flow is seeking a Customer Support Agent to deliver world-class service and technical support to our clients. In this role, you will manage customer inquiries, troubleshoot technical issues, and ensure high levels of satisfaction across all Therapy Flow products and services. The ideal candidate is an excellent communicator with strong problem-solving skills and a customer-first mindset. You should be comfortable working across multiple support channels and assisting clients in navigating our tools effectively.

About Therapy Flow

Therapy Flow is a leading provider of tools, education, and services for mental health private practice owners who want to grow. Our mission is simple: to simplify success for private practice owners.

We support mental health providers through expert marketing, sales, operations, and SaaS solutions designed to streamline the private practice ownership experience.

Our Core Values

Integrity First
Deliver WOW Through Service
Create Community
Excellence Through Education
Lead with Passion
Invest in Simplicity

If our culture does not deeply resonate with you, please do not apply.

Job Description

The Customer Support Agent will provide timely and professional assistance to Therapy Flow clients. This includes handling inquiries, solving technical and non-technical issues, and ensuring a smooth and successful customer experience across all touchpoints.

You will work closely with customer success, product, and technical teams while helping clients navigate CRM platforms, automation tools, and other industry-specific systems

Responsibilities

Client Support & Troubleshooting
Provide friendly, timely, and professional support via email, chat, and phone.
Troubleshoot technical and non-technical issues to ensure fast, effective resolutions.
Assist customers in using CRM systems, automation tools, and related platforms.
Document frequent issues and solutions to strengthen support resources.

Customer Experience & Satisfaction

Maintain a seamless customer journey through proactive issue identification and resolution.
Support high retention rates by delivering exceptional service and problem-solving.
Educate customers on features, best practices, and how to maximize success with Therapy Flow.
Identify recurring concerns and share insights to improve internal processes.
Internal Collaboration & Process Improvement
Work closely with internal teams to escalate complex issues and develop long-term solutions.
Assist with onboarding new clients and ensuring they have the resources needed to thrive.
Contribute to FAQs, support guides, and internal knowledge bases.

Compensation & Benefits

$20–$25 per hour
Dental, health, and vision insurance (US only)
Paid time off
Flexible, unlimited, “responsible” time-off policy
Fully remote work environment

DO APPLY IF:

You’re passionate about your work and eager to grow with an exceptional company.

You take extreme ownership of your personal and professional development.

You come with batteries-included experience and can perform at a high level from day one.

DO NOT APPLY IF:

You’re uncomfortable with direct communication and feedback.

High performance standards and continual improvement intimidate you.

You struggle with autonomy, self-accountability, or independent execution.

When facing obstacles, you ask if it can be done instead of how to get it done.

Requirements

2+ years of customer support experience (SaaS, tech, or service-based preferred).
Strong troubleshooting and problem-solving skills with a customer-first mindset.
Excellent verbal and written communication skills, including the ability to simplify technical explanations.
Experience using support ticketing systems, CRMs, or live-chat tools (e.g., GoHighLevel, Zendesk, HubSpot).
Highly organized and detail-oriented; able to manage multiple inquiries at once.
Self-motivated, proactive, and capable of working independently in a remote environment.
A strong passion for helping people, solving problems, and delivering a WOW experience

Application Process & Documents Needed

Apply directly through the application link, fill out the required information, and submit any supporting details requested through the online form