This is an exciting chance to grow your career with a fast-moving and modern company in the online gambling space. Picklebet is searching for a passionate and driven Customer Support professional who is ready to step into a leadership role. As a Customer Support Assistant Manager, you will play a key part in guiding a growing team, improving daily operations, and delivering excellent service to customers across the UK. If you enjoy helping people, mentoring others, and being part of a supportive remote team, this role offers both stability and strong career growth in a fresh and expanding environment.
Job Type: Full-time
Salary: £35,000 per year
Firm: Picklebet
Location: Remote
Work Schedule: 4-day work week (Four 10-hour days)
Language: English
About the Role
Picklebet is seeking an ambitious and customer-focused professional to join our growing team as a Customer Support Assistant Manager. This role is ideal for a Supervisor or Team Leader who is ready to take the next step in their career and expand their leadership skill set.
As a key member of our supportive management team, you will help lead the UK Customer Support department during an exciting phase of growth. Working closely with the Customer Service Manager, you’ll help refine processes, mentor operators, and ensure operational excellence across daily support functions.
Key Responsibilities
- Ensure the smooth and efficient day-to-day operation of the Customer Support department
- Handle escalations and complex queries from Customer Support Operators, providing coaching and mentorship
- Conduct regular Quality Assurance checks on live chats and email interactions, delivering targeted feedback
- Professionally manage and resolve customer complaints using company policies and industry best practices
- Share gambling industry knowledge and customer service expertise to proactively upskill the team
- Collaborate with the Customer Service Manager to identify and implement process improvements
- Respond to customer queries via Live Chat and Email during peak or overflow periods
Perks & Benefits
- Fully remote position
- 4-day work week, giving you three full days off each week
- Ground-floor opportunity as one of the first UK hires
- Fast-track career progression in a rapidly scaling company
- Opportunities to attend sporting and racing events
- Collaborative, supportive, and forward-thinking team culture
Requirements
- Demonstrated commitment to service excellence
- Strong communication skills with the ability to engage diverse internal and external stakeholders
- High attention to detail and strong critical-thinking abilities
- Proactive, self-motivated, and comfortable working autonomously
- Previous management experience is not required, but candidates must demonstrate leadership potential and provide examples of working independently and taking initiative
- Minimum of 2 years’ experience in Customer Service, specifically within the gambling industry
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.
All job listings are thoroughly vetted and confirmed before posting.