Working with Puro Sentido Colombia means joining a team that truly values purpose, care, and connection.
As a Customer Support Coordinator, you become the friendly voice and helpful guide that customers rely on. Whether answering questions, resolving concerns, or offering helpful product suggestions, you’ll play an important part in building trust and satisfaction. If you’re someone who loves clear communication, teamwork, and making customers feel valued, this role offers a warm and rewarding place to grow.
Job Type: Full-time, Part-time
Salary: Up to $29.82 per hour
Location: Remote
Work Schedule: No more than 20 per week
Overview
At Puro Sentido Colombia, we give meaning to everything we do. Therefore, commitment, the ability to manage (making things happen), and teamwork to achieve synergies in this position are essential.
As a Customer Support Coordinator, you will be responsible for providing exceptional customer service and support to clients. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, orders, and issue resolution
- Upsell products or services to increase sales revenue
- Enter and maintain customer data accurately in the system
- Analyze customer feedback to improve services and products
- Collaborate with internal teams to address customer needs effectively
Skills
- Proven experience in customer service, sales, or related roles is preferred.
- Strong data entry skills with attention to detail and accuracy.
- Excellent communication skills, including phone etiquette and active listening.
- Ability to analyze situations quickly and provide appropriate solutions.
- Demonstrated ability to upsell or promote additional products/services effectively.
- Strong interpersonal skills with a friendly, professional demeanor.
- Ability to work well independently as well as part of a team in a fast-paced environment.
This position offers an excellent opportunity for individuals passionate about delivering outstanding customer service while developing their sales and communication skills within a supportive team environment.
Job Types: Full-time, Part-time
Pay: Up to $29.82 per hour
Expected hours: No more than 20 per week
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
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