Are you passionate about customer care and excited about the opportunity to work with a fast-growing fintech company? Do you want to be part of a team that values diversity, inclusivity, and employee well-being? Look no further! Chip is looking for a talented Customer Support Executive to join the team and provide exceptional customer support to the company’s growing community.
Job Type: Full-time
Salary: £24,762 per annum
Firm: Chip
Location: Fully Remote
Work Schedule: Flexible shifts, 39 hours a week (including weekends)
Language: English
Chip is a fast-growing fintech company that aims to make customers wealthier through their wealth super app. The company is looking for a Customer Support Executive to join their team and provide exceptional customer support.
Responsibilities
- Dealing with customer queries through live chat, email, and social media
- Troubleshooting technical issues and optimizing user experience
- Reporting bugs and UX issues to the team
- Active participation in app growth and development
Requirements
- Flexibility to work between 8am to 10pm, Monday to Sunday (shift basis)
- 39 hours a week, including weekends
- Ability to handle complex systems and prioritize tasks
- Friendly, engaging, and positive attitude
- Excellent written and verbal communication skills
- Genuine interest in Chip and its mission
- Empathy, EQ, and ability to smile under pressure
- Interests outside of work (hobbies, passions, etc.)
Ideal Candidate
The ideal candidate is someone with a genuine interest in Chip and is excited about being part of a fast-growing company. They are a team player with excellent communication skills, able to work well under pressure, and have a positive attitude.
Perks and Benefits
- £24,762 per annum
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares)
- Workplace pension scheme with 5% employer contribution
- Private medical insurance
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus days between Christmas and New Year
- Annual training budget of £1500
- £30 per month Chip Fitness Benefit
- Company laptop
Interview Process
- Short take-home task
- Video interview with Head of Talent
- Video interview with hiring manager & Team Lead
- Final interview with VP of Customer Support
About Chip
Chip is a fintech company that aims to make customers wealthier through their wealth super app. The company has over 300,000 active customers and looks after over £6billion in assets. Chip has been listed as the 6th fastest growing tech company in Britain by The Sunday Times.