Onepage GmbH is revolutionizing the way entrepreneurs create websites and landing pages. They’re looking for a talented Customer Support Manager to join their remote team part-time and make a real impact!
Job Type: Part-time (20-30 hours)
Firm: Onepage GmbH
Location: Remote
Responsibilities (Training included)
Onepage GmbH is a SaaS company that aims to make it easy for every entrepreneur to create modern, fast and high-converting websites and landing pages.
- Handling various customer inquiries: You are responsible for the professional handling of customer inquiries, which include cancellations, technical problems and questions about software functions.
- Communication with the IT team: To effectively solve customers’ technical problems, you will work closely with our IT team using the Linear ticketing software.
- Process improvement: You have the opportunity to actively participate in improving our internal processes and contribute your ideas for optimization.
- Project responsibility: You take responsibility for smaller internal projects and ensure their successful implementation.
Your profile
- Customer service experience: You have already gained experience in dealing with customer inquiries and complaints and can communicate professionally and in a solution-oriented manner.
- Technical understanding: You possess a basic technical understanding to assist customers in resolving technical issues. Ideally, you already have experience in website creation and have worked with website builders.
- Knowledge of software and tools: Ideally, you have experience using various software applications (e.g., Intercom, Stripe, Linear)
- Communication skills: You possess excellent oral and, above all, written communication skills in German and English to interact effectively with customers and internal teams.
- Teamwork skills: You enjoy working in a team and are able to collaborate closely with the IT team and other departments.
- Problem-solving skills: You proactively solve problems and can act calmly and efficiently even in stressful situations.
- Working hours: You work part-time (20-30 hours per week) and are willing to support customer support on Saturdays as well as during the week.
What you can look forward to
- We offer you a long-term perspective in a modern, innovative company.
- We work remotely-first , offering you maximum flexibility for your everyday life and a good work-life balance.
- We offer flat hierarchies and short decision-making processes.
- Your health is important to us – that’s why we support you with a health program
- With FutureBens, we offer you various sustainable employee discounts in a wide range of categories.
- We support you through continuous professional development opportunities.
- You can expect a dynamic team with a warm and welcoming atmosphere and a great spirit – we place great value on appreciation!
- You are involved in the processes and affairs of the company and can therefore actively participate in shaping it.
- You have the chance to directly contribute to an innovative software solution with great growth potential.
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