Join the team that’s changing the cannabis industry! Metrc, a leading provider of cannabis regulatory systems, is looking for a Customer Support Representative to join their dynamic team. As a Customer Support Representative, you’ll be the friendly voice of Metrc, providing top-notch customer service, troubleshooting, and light technical support to clients. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this could be the perfect opportunity for you!
Quick Snapshot
Job Type: Fully Remote
Firm: Metrc
Location: Remote
Work Schedule: 10am – 6:30pm ET
Language: English
Full job description
About Metrc
Metrc is a leading provider of cannabis regulatory systems in the US, expanding globally. We offer a solution that combines software, RFID technology, and a dedicated customer support team.
Job Description
As a Customer Support Representative, you’ll provide world-class customer service, troubleshooting, and light technical support to our clients. You’ll be the friendly voice of Metrc, working closely with customers to determine their needs and provide necessary information.
Key Responsibilities
- Receive and respond to customer calls and emails
- First point of contact for clients, researching issues and providing solutions
- Collaborate with the Customer Success Management (CSM) and Support teams
- Document calls and details, following Standard Operating Procedures (SOPs)
- Provide high-quality support, ensuring customer satisfaction
Shift Details
- 10am – 6:30pm ET (Eastern Time)
- Fully Remote
- Occasional Saturday shifts required (about once a month)
Requirements
- Excellent customer service skills
- Ability to work in a fast-paced, constantly changing environment
- Proficiency in Microsoft Office (Word, PowerPoint, Excel)
- High-speed internet connection (50 megabits download, 1 megabit upload)
- Reliable provider and landline internet service
- Ability to manage multiple applications simultaneously
- Successful completion of pre-employment assessment and initial training
- Basic knowledge of Salesforce
- 1-2 years of customer service/support experience
- High school diploma or equivalent
Physical Demands and Work Environment
- Remote position, requiring discipline and self-motivation
- Frequent sitting, talking, and using visual acuity to operate equipment and read technical information