Are you passionate about making a difference in people’s lives? Do you have a knack for excellent customer service and a desire to work in a fast-paced, dynamic environment? SimplyInsured is on a mission to eliminate fear in health insurance, and they’re looking for talented individuals like you to join their team!

Quick Snapshot

Employment Type: Full-time

Salary: $15.00 per hour

Firm: SimplyInsured

Job Location: Remote US

Work Schedule: 10am – 6pm Mountain Standard Time, Mon-Fri

Language Required: English

Full job description

About Us

SimplyInsured aims to eliminate fear in health insurance by providing transparent and accessible solutions for small business owners and their employees.

Job Summary

We’re looking for a high-performing Customer Support Representative to join our team. You’ll assist customers via chat, phone, and email, serving as a trusted representative of our brand.

Responsibilities

• Assist potential customers with navigating our online insurance shopping experience
• Answer and resolve basic administrative and billing questions for existing customers
• Respond to customer inquiries quickly and thoroughly via multiple communication channels (phone, chat, email)
• Document customer interactions using support ticketing software
• Propose process and product solutions to improve customer experience

Requirements

• 1-2 years of experience in customer service or sales
• Highly productive with good multitasking skills
• Passion for helping people, especially with health-related issues
• Ability to work in a high-volume contact center environment
• Familiarity with support ticketing and/or CRM software tools
• Excellent oral and written communication skills

What We Offer

• Generous stock option packages
• Competitive compensation ($15.00/hour base salary)
• “Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• Values-based culture that invests in employee success

Our Culture

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. We’re driven by diversity and unified by our mission.

Equal Opportunity Employer

We encourage applications from underrepresented backgrounds and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Documents needed: Resume

Apply directly on the job site