Quick Snapshot
Job Type: Full-time (Remote)
Salary: $17.00 per hour
Firm: EagleView
Location: Remote
Work Schedule: Flexible shifts with required weekend availability (Saturday & Sunday)
Language: English
Responsibilities
- Answer inbound calls, emails, and chats from potential customers and existing clients
- Quickly assess customer issues to provide accurate support
- Explore and understand customers’ needs and exceed their expectations
- Complete all required trainings and stay informed about company news, department processes, and procedures
- Maintains a high standard of professionalism with our customers
- Can adhere to department performance goals and production standards
- Able to work independently while knowing how/when to handle or escalate critical customer issues
- Maintain individual performance relative to traceable metrics and quality standards in relation to department goals and objectives
- Able to execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching
Qualifications
- Must be at least 18 years of age
- High School Diploma or equivalent (GED)
- Able to work in a fast-paced environment and easily pivot with changing business needs
- Proficient with Microsoft Office Suite (Excel, Outlook, Word)
- Must be computer savvy and able to navigate multiple applications simultaneously
- Able to work under pressure and remain flexible to changing schedules and demands
- Strong verbal and interpersonal communication skills
- Must be detail-oriented, organized, and able to multi-task
- Capable of managing challenging customers and building rapport
- Able to de-escalate issues efficiently and appropriately
- Possess strong problem-solving and analytical skills
- Able to collaborate with and contribute to a team environment
- Must be able to work independently with minimal supervision
- Weekend Availability on Sat & Sun a MUST
Equipment Requirements:
USB headset
Smartphone
Company Provided Equipment:
Laptop
Docking Station
Recommendations:
(2) 24″ monitors
External Keyboard
External Mouse
Wired ethernet connection
Preferred Qualifications:
Minimum of 1 year of Customer Service experience
Familiarity with CRM software; Salesforce
Previous experience in a remote role
Previous experience in a call center environment
This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.