Imagine working from anywhere while helping people solve real delivery problems every day. This role is about being the calm, friendly voice customers rely on when things matter most. As a Customer Support Specialist, you are not just answering questions—you are guiding customers, drivers, and partners through fast-moving moments with care, patience, and confidence. If you enjoy helping others, learning new tools, and being part of a supportive team that keeps things running smoothly across the country, this opportunity offers meaningful work, flexibility, and room to grow.
Job Type: Full-time
Salary: Not disclosed
Firm: Roadie (a UPS company)
Location: Remote
Work Schedule: 4-day workweek; may include evenings, weekends, and holidays
Language: English
What You’ll Do
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
- Address all customer concerns politely, using active listening skills to understand and confirm the information
- Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
- Proactively monitor in-progress deliveries and take corrective action when necessary
- Manage non-standard delivery situations with professionalism, empathy, and urgency
- Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
- Collaborate with team members from various Roadie departments to ensure seamless delivery experience
What You Bring
- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
- Able to quickly and efficiently problem solve and troubleshoot
- Comfortable with a fast-paced environment and changing requirements
- Ability to receive and implement feedback to continuously improve quality of support provided to customers
- Proactive and able to comfortably navigate through uncertainty and ambiguity
- Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
- 2+ year customer service experience, optimally with a technology or logistics company
- Experience with Salesforce, a plus!
Why Roadie?
Competitive total rewards package
100% company-paid health insurance for yourself
401(k) with company match
Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
Remote-first environment
Generous PTO
Inclusive family leave policy that supports all new parents
Paid Wellness Days in addition to Company holidays
Monthly WFH stipend
Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
The technology you need to get the job done
Application Process & Documents Needed
- Submit an online application through the company’s career page
- Resume required
- Qualified candidates may be invited for interviews (virtual)