Want to help patients get the medical equipment they need while working from home? SunMED Medical is hiring a full‑time Remote Customer Care Specialist at $18.00 per hour. In this detail‑oriented role, you’ll guide Durable Medical Equipment (DME) orders from intake through placement, making sure everything is accurate for billing. You’ll talk with patients and providers daily, review insurance benefits, explain coverage and out‑of‑pocket costs, and contact providers to get complete clinical documents. You’ll enter referrals in Brightree, submit purchase orders to manufacturers, and keep clear records. If you have prior customer service experience, know medical terms, are comfortable discussing insurance, and can learn systems like Outlook, Teams, and Excel quickly, this role is for you. Brightree experience is preferred but not required.
Quick Snapshot
Job Type: Full-time
Salary: From $18.00 per hour (Employer provided); further consideration on compensation possible based on experience
Firm: SunMED Medical
Location: Remote
Work Schedule: Not specified
Language: Not specified
SunMED Medical is seeking a detail‑oriented, customer‑focused professional to join our team as a full‑time Remote Customer Care Specialist. This role plays a key part in supporting patients and referral partners by guiding DME orders from intake through order placement while delivering exceptional customer service.
Responsibilities
- Enter and manage referrals and DME orders using Brightree, ensuring accuracy from intake through billing submission.
- Proactively contact providers to obtain complete clinical documentation required to meet internal, insurance, and payer guidelines.
- Serve as a knowledgeable resource by educating patients and referral sources on DME products and processes.
- Review insurance benefits with patients and clearly communicate coverage details and any anticipated out‑of‑pocket costs.
- Deliver high‑quality customer service interactions with patients, providers, and business partners via phone and electronic communication.
- Collaborate effectively with therapists, clinicians, and other healthcare professionals to ensure timely order fulfillment.
- Build and maintain strong working relationships with referral sources.
- Create and submit purchase orders to manufacturers using fax, email, and online portals.
- Maintain organized, timely, and accurate documentation in accordance with company standards.
Qualifications
- Prior customer service experience (phone and/or in‑person).
- Comfort discussing insurance benefits, coverage limitations, and financial responsibility with patients.
- Ability to perform accurately in a fast‑paced environment with strong attention to detail.
- Experience with Brightree is preferred but not required.
- Working knowledge of medical terminology.
- Strong problem‑solving skills with a sense of urgency.
- Proven ability to multitask efficiently and manage shifting priorities.
- Adaptable and open to learning new systems, workflows, and technologies.
- Excellent organizational, time‑management, and follow‑through skills.
- Strong computer proficiency, including Outlook; working knowledge of Excel is required.
- Ability to quickly learn and become proficient in multiple software platforms, including Outlook, Teams, and Excel, is essential for success in this role.
Further consideration on compensation possible based on experience.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- What types of Durable Medical Equipment have you processed orders for?
Experience:
- Brightree: 2 years (Preferred)
Work Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and