Working from home has become a dream for many people, and this opportunity makes that dream feel even closer. Sapient Global Services is offering an entry-level remote role designed for motivated individuals who want to grow, learn, and build real customer service skills without leaving their home. With no prior experience required and a strong focus on support, communication, and personal development, this role is ideal for anyone looking to start or grow a career in a flexible and comfortable work environment.
Job Type: Full-time
Salary: $75,892.11 – $95,267.91 per year
Firm: Sapient Global Services
Location: Remote
Work Schedule: Full-time with flexible schedule
Language: English
Work Experience Needed: No prior experience required; basic computer skills and good communication
Job Summary
Embark on an exciting journey as an Entry Level Remote Agent (Work From Home)! In this dynamic role, you will serve as the frontline representative, providing exceptional support and assistance to customers through various communication channels. This position offers a fantastic opportunity to develop your skills in customer service, problem-solving, and communication—all from the comfort of your own home. No prior experience is necessary; we are looking for motivated individuals eager to grow and make a positive impact.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive experience.
- Assist customers with account management, billing questions, technical issues, and service requests.
- Follow established protocols to troubleshoot common problems and guide customers toward effective solutions.
- Document all interactions accurately in the company’s customer relationship management system.
- Escalate complex issues to specialized support teams when necessary, maintaining clear communication.
- Maintain a friendly, energetic attitude to build rapport and foster customer loyalty.
- Stay informed about product updates and company policies to provide accurate information at all times.
Skills
- Excellent verbal and written communication skills with a clear, friendly tone.
- Strong problem-solving abilities with a proactive approach to resolving customer concerns.
- Ability to work independently in a home environment with minimal supervision.
- Basic computer literacy and familiarity with common software applications such as MS Office or CRM tools.
- Adaptability to learn new systems quickly and efficiently.
- Positive attitude, energetic demeanor, and eagerness to assist others.
- Reliable internet connection and a quiet workspace conducive to professional calls.
This role is perfect for motivated individuals seeking flexible work arrangements while gaining valuable experience in customer service. We value energetic team players who are eager to grow their careers from the comfort of their own home!
Job Type: Full-time
Pay: $75,892.11 – $95,267.91 per year
Benefits:
Flexible schedule
Work Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.