Imagine a job where your voice truly matters—where every call you take helps someone feel heard, supported, and confident again. Sapient Global Services is opening the door to a warm, people-focused career you can do entirely from home. This fully remote inbound role is perfect for those who enjoy helping others, speaking with kindness, and working independently while still being part of a caring team. With a flexible schedule, solid pay, and room to grow, this opportunity blends comfort, purpose, and professionalism into one rewarding work-from-home experience.
Job Type: Full-time
Salary: $76,506.29 – $96,007.57 per year
Firm: Sapient Global Services
Location: Remote
Work Schedule: Flexible schedule
Language: English (required); additional languages are a plus
Overview
Join our dynamic team as a Fully Remote Inbound Representative (Work From Home) and become the friendly voice that connects with customers across the globe! This exciting role offers you the opportunity to deliver exceptional client service, support diverse customer needs, and thrive in a flexible, home-based environment. As an integral part of our customer support network, you’ll handle inbound inquiries with enthusiasm, professionalism, and a proactive mindset. If you’re passionate about helping others, possess excellent communication skills, and enjoy working independently, this position is perfect for you!
Responsibilities
- Respond promptly and professionally to inbound calls from customers seeking assistance or information
- Provide outstanding customer support by addressing inquiries related to products, services, billing, or account management
- Assist clients with data entry tasks, ensuring accuracy and confidentiality of information entered into our systems
- Utilize strong phone etiquette and communication skills to build rapport and resolve issues efficiently
- Manage client requests with a positive attitude while maintaining high levels of customer satisfaction
- Document interactions accurately in our CRM (Customer Relationship Management) software and update client records as needed
- Collaborate with team members to share insights, improve processes, and ensure seamless service delivery
Qualifications
- Proven experience in sales, customer support, or call center roles—outbound calling experience is advantageous but not mandatory
- Strong computer skills including proficiency in Microsoft Office Suite and data entry applications
- Excellent communication skills with the ability to listen actively and articulate solutions clearly
- Demonstrated phone etiquette and professionalism during customer interactions
- Ability to handle cash transactions or perform cash handling duties accurately (nice-to-have)
- Fast typing skills with attention to detail to ensure efficient data entry and record keeping
- Previous experience in client services or customer care roles that involve analysis skills and problem-solving abilities
- Multilingual abilities are highly desirable; fluency in English is required, with additional languages considered a plus
Embark on a rewarding career where your skills make a real difference! We’re committed to fostering an inclusive environment that values your growth and success. Join us today as we deliver exceptional service from the comfort of your home!
Job Type: Full-time
Pay: $76,506.29 – $96,007.57 per year
Benefits:
Flexible schedule
Work from home
Work Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.