Position: Hybrid Customer Service Advisor
Location: Huddersfield, Yorkshire (Hybrid Role)
Contract: Full Time
Salary: £12.58–£15.27
Who are we?
Interior Goods Direct is one of the UK’s largest and most established online providers of made-to-measure window furnishings. In 2021 alone, we supplied over half a million made-to-measure blinds, all manufactured by us in Yorkshire.
Our flagship brand, Blinds Direct (www.blindsdirect.co.uk), is advertised nationally on TV and is proudly rated ‘Excellent’ on Trustpilot by our customers. We back our products with an extended five‑year guarantee and a free sample service.
Our goal is simple: to deliver a best‑in‑class customer experience, whether customers are browsing online or speaking with our UK‑based Customer Care team.
The role
You’ll join a friendly, fast‑paced Customer Care team split into specialist product areas. You’ll support customers across phone, email and live chat, helping them both before and after purchase. From time to time, you’ll also support our customers at the weekend. This is limited to one day on a rota basis (10:00–16:00) and is planned well in advance, with time off during the week to keep things balanced.
This is a great role if you enjoy variety, problem‑solving, and building positive relationships with customers and colleagues.
What you’ll be doing
- Handling inbound customer contacts via phone, email and live chat
- Supporting both pre‑sales and after‑sales enquiries
- Resolving customer queries at first point of contact wherever possible, with empathy and professionalism
- Confidently handling sales‑related conversations and identifying opportunities to increase basket value
- Managing multiple tasks at once while keeping accurate notes and following up on commitments
- Working to clear individual and team KPIs
What we’re looking for
- A calm, empathetic communicator who doesn’t fluster in a busy environment
- Strong verbal and written communication skills
- A team player who’s motivated to deliver great service and achieve shared goals
- Confidence using systems and juggling multiple customer conversations
- Previous customer service experience is beneficial but not essential – we value attitude and potential
What we can offer
- Hourly rate of £12.58–£15.27 (depending on experience)
- Salary review after 6 months (KPI‑dependent)
- Monthly bonus potential of up to £200
- Hybrid working: up to 2 days per week from home
- Free on‑site parking
- Recently refurbished offices
- Staff discount for you and your family
- Complimentary refreshments and a healthy living incentive
- Bi‑monthly team lunches
- Genuine development and progression opportunities in a growing business
If you’re customer‑focused, enjoy variety, and want to be part of a growing business that values its people, we’d love to hear from you!
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled