Capacity Manager | Sponsorship Available

Position: Capacity Manager

Job Type: Full Time

Salary: £39,959 to £48,117 a year per annum

Location: Birmingham

Employer: Sandwell and West Birmingham NHS Trust

Application Deadline: 22^nd September 2026

Job summary

There is an exciting opportunity within the Site Management Team for a Band 6 Capacity Manager to join the team. The role gives an in-depth insight into patient flow, safety with change and innovation as we move towards the opening of the Midland Metropolitan University Hospital. You will be working cross sites to manage the capacity on the site and maintain excellent patient flow by working closely with clinical teams, supporting services and external partners

Interested candidates must have current and measurable experience working within an Acute Trust; knowledge of Patient Administration System and NHS experience. They must also meet the essential qualification criteria for the role with GCSE English or equivalent Grade C or above; a degree or equivalent experience in management and significant management experience of corporate processes, driving change in clinical pathways.

Main duties of the job

The post holders main responsibilities include being familiar with all aspects of Patient Flow/Capacity Management processes operating within in the Trust; ensuring that site safety and discharge meetings/forums are coordinated and managed within agreed guidelines. This will include collating reports and working with Divisions and Consultants to meet the targets/Trust standards. To ensure that patients identified for discharge by clinical teams are actually discharged as soon as possible by providing guidance and advice; To liaise with clinical teams to agree plans to support the delivery of capacity to accommodate demand of each clinical specialty. The post holder must have a comprehensive understanding of National agenda, ensuring internal and external processes support the local and national agenda’s and monitor the process of complex discharges against the Trust Quality Indicators and local and national targets.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job description

Job responsibilities

• To be familiar with all aspects of Patient Flow/Bed Management processes operating within in the Trust. To ensure that site safety and discharge meetings/forums are coordinated and managed within agreed guidelines.
• This will include collating reports and working with Divisions and Consultants to meet the targets/Trust standards.
• To ensure that patients identified for discharge by clinical teams are actually discharged as soon as possible by providing guidance and advice.  
• To liaise with clinical teams to agree plans to support the delivery of capacity to accommodate demand of each clinical specialty. To maintain the necessary database sets held for Patient Flow and participate in local audit activity
• To lead on defined aspects of Patient Flow projects and work to ensure to achieve pre-agreed deadlines and targets.
• To ensure that a minimum number or zero patients are undated before breaching specialty targets.
• Work closely with the IT Department on CapMan weekly discharge reports and any other key performance indicators included in the dashboard for capacity management.
• Prepare and distribute relevant information to Wards areas /Directorates for performance analysis and review.
• Have a comprehensive understanding of National agenda, ensuring internal and external processes support the local and national agendas.
• Ensure appropriate training is provided for all staff directly or indirectly involved in patient flow and where necessary carry out training for staff.
• Identify and update continuous improvement of site safety/capacity/patient flow plans with the aim to enhance efficiency and minimal risk to all procedures.
• Update existing Standard Operating Procedures where necessary and introduce new Standard Operating Procedures to support the efficient running of Outpatient services.
• Liaise with Divisions/Directorates to ensure best use of clinic capacity, monitoring and utilisation is actualize

Person Specification

Experience

Essential

• Demonstrable experience of working within an Acute Trust.
• Knowledge of working with Electronic Patient Systems
• Demonstratable NHS experience

Desirable

• Knowledge of complex discharge processes.
• Knowledge of legal requirements.

Qualifications

Essential

• GCE/GCSE English or equivalent, Grade C or above.
• Degree or equivalent in management
• Demonstrable experience of corporate processes driving change in clinical pathways

Knowledge

Essential

• Knowledge of Patient Flow policies/targets/initiatives.
• A specific understanding of the confidential nature of the work in hand.
• IT Literate and experience of Microsoft Word, Excel and Outlook

Management/Supervision/Coordination skills

Essential

• Excellent organisational skills
• To co-ordinate your own work flow and to assist with the co-ordination of workflows for temporary/new members of staff.
• Ability to maintain complete and accurate record systems/databases.

Written skills

Essential

• To be proficient in reading and writing
• To be able to write clear, concise messages involving complex medical terminology
• To be able to produce complex reports, analysing data and produce operational guidelines

Communication

Essential

• To be able to communicate with all levels of personnel including medical professionals, patients and outside agencies.
• Frequent Face to face contact with patients, Divisional Managers, Consultants, Theatre and Ward staff and secretaries.
• Telephone contact (as above)
• E-mail Internal and external meetings
• To use tact and persuasion when communicating with patients and consultants

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

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